Account Manager

City Wide Facility Solutions Jacksonville

. Manage all aspects of assigned client relationships, including client retention, expansion and diversification of City Wide building solutions and/or products .

Posted 9/23/2026full-timeSarasota • Florida • United StatesMid-LevelSenior💰 $80,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client relationship management, service strategy formulation, and contractor negotiation, ensuring high levels of client satisfaction and operational efficiency. Proficient in managing service delivery and compliance while effectively communicating with clients and internal teams.

Highest-signal resume keywords

Client Relationship ManagementService Strategy DevelopmentContract NegotiationBilingual Proficiency in English and SpanishMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales ManagementFacility ManagementBuilding MaintenanceQuality Control InspectionsService Specification DevelopmentClient Retention StrategiesLogistics ManagementContractor Compliance VerificationClient Complaint ResolutionInvoice Processing

Soft Skills

Detail-OrientedExcellent Communication SkillsRelationship BuildingPositive PersonalityFollow-Through on Commitments

Tools & Technologies

City Wide CRMMicrosoft Outlook

Certifications & Qualifications

High School DiplomaBachelor's Degree (Highly Desirable)

Industry Keywords

Building SolutionsClient SatisfactionService DeliveryContractor ManagementFacility Operations

About the role

Key responsibilities & impact

Manage all aspects of assigned client relationships, including client retention, expansion and diversification of City Wide building solutions and/or products
Formulate and manage an effective service strategy and schedule tailored to each client
Negotiate and enter into agreements with clients for additional services, determining pricing, staffing, and logistics
Manage Contractor relationships, including interviewing and hiring, negotiating pricing and contract terms, managing agreements, developing service specifications, verifying compliance, and replacing Contractors as necessary
Ensure quality and client satisfaction through quality control inspections and follow-through
Supervise and direct Night Managers to ensure client strategies are executed and services are performed correctly
Ensure adequate internal and external staffing to service clients
Promote, procure, and monitor client supplies
Communicate client issues with Contractors and the Director of Operations and address problems promptly
Use City Wide’s CRM for client inspections, extra charges, Night Manager routing, and related tasks
Schedule non-routine client-facility activities using Outlook
Maintain Building Information Sheets, FSM Summary Sheets, Exhibit A’s, and complete and accurate MSDS sheets
Notify Sales Executives of potential accounts, especially new construction
Discuss quality control surveys with clients and communicate survey responses to the Director of Operations, Night Managers, and Contractors
Develop and implement plans to resolve client complaints or service deficiencies and monitor compliance
Approve Night Manager and Service Representative pay sheets
Assist Accounting with collecting past-due client invoices and processing Contractor payment invoices
Maintain route sheets, key/alarm sheets, and monthly planners
Participate in and attend monthly Contractor paydays

Requirements

What you’ll need

Three to five + years of sales and management experience in building maintenance, facility management, or equivalent experience
Bilingual proficiency in English and Spanish highly preferred
High School diploma required
Bachelor’s degree highly desirable
Highly detail-oriented and excellent follow-through on commitments
Positive and out-going personality; great at building relationships
Excellent verbal and strong written communication skills
Proficient in Microsoft Office and knowledge of CRM databases
Must have reliable transportation

Benefits

Comp & perks

Competitive compensation package with guaranteed base salary and potential for uncapped commissions
Medical coverage
Dental coverage
Vision coverage
Supplemental insurance programs
401K
Mentorship and coaching
Defined sales career path within the company