Account Manager

City Wide Facility Solutions Jacksonville

. Manage multiple client accounts, including day-to-day operations, retention, and satisfaction .

Posted 9/22/2026full-timeMinneapolis • Minnesota • United StatesMid-LevelSenior💰 $55,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in facility management and operations, with a strong focus on client account management, service delivery improvement, and relationship building. Proficient in utilizing CRM and planning tools to track service activities and client feedback.

Highest-signal resume keywords

Facility ManagementClient Account ManagementService Delivery ImprovementMicrosoft Office ExpertiseCRM Technology Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Facility ManagementOperations ManagementService Agreement NegotiationQuality Compliance OversightSite WalkthroughsResource Monitoring

Soft Skills

Detail-OrientedProactiveRelationship BuildingClear Communication

Tools & Technologies

CRM TechnologyPlanning Tools

Industry Keywords

Building ServicesClient RetentionContractor RelationshipsPerformance Communication

About the role

Key responsibilities & impact

Manage multiple client accounts, including day-to-day operations, retention, and satisfaction
Customize service strategies and scheduling
Negotiate service agreements and pricing for new contracts and add-on solutions
Oversee contractor relationships, compliance, quality, and performance communication
Conduct site walkthroughs to verify standards and resolve issues
Partner with Night Managers and the Director of Operations to execute and improve service delivery
Track service activities, supplies, and client feedback in CRM and planning tools
Respond to and resolve client concerns
Monitor staffing and resource needs

Requirements

What you’ll need

3+ years’ experience in facility management, operations, or building services
Detail-oriented and proactive
Confident in building relationships
Clear verbal and written communication with clients and teams
Expert in Microsoft Office
Comfortable with database/CRM technology
High school diploma required
Reliable transportation for on-site visits
Must reside in or near the Minneapolis Metropolitan Area

Benefits

Comp & perks

Competitive salary, including commission and bonus
Medical insurance
Dental insurance
Vision insurance
PTO
Opportunities for advancement
Professional development
Supportive team culture