Account Manager – Facility Solutions Manager

City Wide Facility Solutions Jacksonville

. Manage assigned client relationships, including retention, expansion, and diversification of facility solutions/products .

Posted 9/18/2026full-timeToronto • CanadaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client relationship management, focusing on retention, expansion, and service strategy formulation. Proficient in negotiating agreements and ensuring client satisfaction through effective communication and quality control.

Highest-signal resume keywords

B2B Account ManagementClient RetentionCRM Database ProficiencyMicrosoft Office ProficiencyQuality Control Inspections

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client Relationship ManagementService Strategy FormulationContract NegotiationQuality ControlComplaint Resolution

Soft Skills

Detail-OrientedExcellent CommunicationRelationship BuildingPositive PersonalityFollow-Through

Tools & Technologies

City Wide CRMMicrosoft Outlook

Industry Keywords

Building MaintenanceFacility SolutionsContractor ManagementService SpecificationsClient Satisfaction

About the role

Key responsibilities & impact

Manage assigned client relationships, including retention, expansion, and diversification of facility solutions/products
Formulate and manage service strategies and schedules tailored to each client
Negotiate client agreements for additional services, including pricing, staffing, and logistics
Manage Contractor relationships, including interviewing, hiring, pricing, contract terms, service specifications, compliance, and replacement
Conduct quality control inspections and ensure client satisfaction
Supervise and direct Night Managers
Promote, procure, and monitor client supplies
Communicate and resolve client issues with Contractors and the Director of Operations/owner
Use City Wide’s CRM for client inspections, extra charges, and NM routing
Schedule non-routine client-facility activities using Outlook
Maintain Building Information Sheets, FSM Summary Sheets, Exhibit A’s, and MSDS documentation
Notify Sales Executives of potential territory accounts
Develop and implement plans to resolve complaints or service deficiencies
Approve Night Managers’ and Service Representatives’ pay sheets
Assist Accounting with collecting overdue client invoices and Contractor payment invoices
Maintain route sheets, key/alarm sheets, and monthly planners

Requirements

What you’ll need

2+ years outside B2B account management experience (building maintenance and/or understanding of the trades preferred, but not required)
2+ years track record of success in a client retention role, with goals and metrics to support
Highly detail-oriented and excellent follow-through on commitments
Positive and outgoing personality; great at building relationships
Excellent verbal and strong written communication skills
Proficient in Microsoft Office and knowledge of CRM database
Ability to travel on a daily basis to client locations locally
A well-maintained vehicle is required for travel to customer locations

Benefits

Comp & perks

Competitive compensation and commission plan
Uncapped commission structure