Director of Enterprise Account Management

City Wide Facility Solutions Jacksonville

. Lead, support, and develop a team of Enterprise Account Managers, Customer Service Representatives, and Data Analysts.

Posted 10/3/2026full-timeRemote • Kansas • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading and developing client-facing teams while effectively managing complex B2B client relationships. Proficient in utilizing CRM systems and Microsoft Office to enhance account management and operational efficiency.

Highest-signal resume keywords

Team LeadershipB2B Client Relationship ManagementCoaching and MentoringCRM System ProficiencyStrategic Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account ManagementBusiness DevelopmentData AnalysisService RecoveryContract Management

Soft Skills

Strong Communication SkillsDecision-MakingTrust BuildingTime ManagementService-Focused Approach

Tools & Technologies

CRM SystemsMicrosoft Office

Industry Keywords

B2B SalesCustomer SuccessEnterprise Account ManagementFranchise OperationsClient Retention

About the role

Key responsibilities & impact

Lead, support, and develop a team of Enterprise Account Managers, Customer Service Representatives, and Data Analysts.
Interview, hire, onboard, train, coach, and mentor team members.
Lead weekly team meetings and conduct regular one-on-one coaching meetings.
Support retention of key client relationships and identify expansion and revenue-growth opportunities.
Build long-term relationships with enterprise client decision-makers and stakeholders.
Serve as liaison between enterprise clients and franchise teams.
Resolve escalated client concerns.
Coach franchise partners and operations teams on service recovery, issue resolution, retention, and account growth.
Lead and support Quarterly Business Reviews and strategic client conversations.
Ensure account activity, service plans, and operational plans are accurately documented in the CRM.
Oversee Master Service Agreement terms, renewals, price increases, and contractual requirements.
Analyze account and departmental performance, identify trends, and refine strategies.
Partner with Franchise Support, Legal, Operations, and Marketing.
Improve policies, procedures, workflows, and service-delivery practices.
Travel up to 30% to support client relationships, franchise teams, and business priorities.
Perform other duties as assigned.

Requirements

What you’ll need

A bachelor’s degree or equivalent experience in B2B sales, account management, customer success, business development, or a related field.
Experience leading, coaching, and developing client-facing teams.
Demonstrated ability to retain and grow complex B2B client relationships.
Strong verbal and written communication skills.
Ability to build trust, credibility, and rapport with clients, team members, franchise partners, and internal stakeholders.
Sound judgment and strong decision-making skills.
Ability to remain calm and professional in challenging or escalated situations.
Passion for training, mentoring, and helping others succeed.
Excellent organization, follow-through, time-management, and prioritization skills.
Experience using CRM systems and maintaining accurate account activity, client communications, and opportunity records.
Proficiency in Microsoft Office, including Excel, Word, and Outlook.
Positive, helpful, and service-focused approach.

Benefits

Comp & perks

Bonus compensation
Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability insurance
Long-term disability insurance
Paid time off (PTO)
401(k)
Flexible work atmosphere
Continual learning and development
Paid time to support charities of choice