District Account Manager

City Wide Facility Solutions Jacksonville

. Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products .

Posted 10/7/2026full-timeFairfax • Virginia • United StatesJuniorMid-Level💰 $60,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client relationship management, focusing on client retention, service strategy formulation, and effective communication. Proficient in utilizing CRM systems and Microsoft Office to enhance operational efficiency and client satisfaction.

Highest-signal resume keywords

B2B Account ManagementClient RetentionService Strategy DevelopmentCRM ProficiencyBuilding Maintenance Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client Relationship ManagementService Strategy FormulationContract NegotiationSite InspectionQuality Assurance

Soft Skills

Detail-OrientedExcellent CommunicationRelationship BuildingProblem SolvingPositive Attitude

Tools & Technologies

Microsoft OfficeCRM DatabaseOutlook

Industry Keywords

Building MaintenanceFacility ManagementClient SatisfactionContractor ManagementService Specifications

About the role

Key responsibilities & impact

Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products
Formulate and manage an effective service strategy and schedule tailored to each client
Negotiate and enter into agreements with clients for additional services, determining pricing, staffing, and logistics
Manage Contractor relationships, including interviewing and hiring, negotiating pricing and contract terms, managing agreements, developing service specifications, verifying compliance, and replacing Contractors as necessary
Ensure quality and client satisfaction through site inspections and follow-through
Supervise and direct Night Managers
Promote, procure, and monitor client supplies
Communicate client issues with Contractors and the Director of Operations or owner
Use City Wide’s CRM for client inspections, extra charges, and NM routing
Schedule non-routine client-facility activities using Outlook
Maintain Building Information Sheets, FSM Summary Sheets, Exhibit A’s, and MSDS sheets
Notify Sales Executives of potential accounts, especially new construction
Resolve client complaints or service deficiencies with the Director of Operations and Night Managers
Approve Night Managers’ and Service Representatives’ pay sheets
Assist Accounting with collecting past-due client invoices and Contractor payment invoices
Maintain route sheets, key/alarm sheets, and monthly planners

Requirements

What you’ll need

2+ years outside B2B account management experience; building maintenance or facility management preferred but not required
2+ years track record of success in a client retention role, with goals and metrics to support
Highly detail-oriented and excellent follow-through on commitments
Positive and outgoing personality; great at building relationships
Excellent verbal and strong written communication skills
Proficient in Microsoft Office and knowledge of CRM database
Ability to travel on a daily basis to client locations locally

Benefits

Comp & perks

Car Allowance
Guaranteed Base Salary 60-70k
Commissions
Bonuses
Health Benefits
PTO
401K