Facility Solutions Manager

City Wide Facility Solutions Jacksonville

. Manage day-to-day operations of an assigned portfolio of commercial client accounts.

Posted 9/30/2026full-timeKent • Washington • United StatesMid-LevelSenior💰 $60,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong management and relationship-building capabilities, with a focus on client satisfaction and service expansion. Proficient in coordinating operations, managing contractor relationships, and utilizing CRM systems to enhance service delivery.

Highest-signal resume keywords

Management ExperienceClient Relationship ManagementMicrosoft Office ProficiencyCRM Database FamiliarityCustomer Service Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Excellent Verbal CommunicationExcellent Written CommunicationHighly OrganizedDetail-OrientedDependable

Tools & Technologies

City Wide's CRM

Industry Keywords

Client AccountsService AgreementsQuality Control InspectionsContractor OnboardingService SpecificationsClient FeedbackPerformance ConcernsProcurement of SuppliesRevenue ExpansionAccount Documentation

About the role

Key responsibilities & impact

Manage day-to-day operations of an assigned portfolio of commercial client accounts.
Manage client relationships, focusing on retention, satisfaction, and service expansion.
Develop customized service strategies and schedules.
Conduct client visits and quality control inspections.
Address client concerns, troubleshoot service issues, and follow through on commitments.
Negotiate agreements for additional services, including pricing, staffing, and logistics.
Communicate client feedback and survey results to internal teams and contractors.
Manage independent contractor relationships, pricing, service agreements, and contract terms.
Ensure contractors meet client requirements, service specifications, and compliance standards.
Coordinate contractor onboarding and new client account launches.
Address performance concerns and arrange contractor replacements when necessary.
Supervise and support Night Managers.
Develop corrective action plans for complaints and service deficiencies.
Ensure adequate staffing and resources.
Coordinate non-routine service activities and maintain accurate client records and documentation.
Use City Wide's CRM and other systems to document inspections, service activities, and account updates.
Identify opportunities to expand client services and increase revenue.
Coordinate procurement of supplies for client accounts.
Communicate potential new business opportunities to the sales team.
Assist with past-due client invoices and contractor payment-related matters.
Review and approve Night Manager and Service Representative timesheets.
Participate in monthly independent contractor payday activities.
Complete required client inspections and submit daily reports.
Monitor and communicate at-risk accounts through internal reporting.

Requirements

What you’ll need

Management experience or equivalent professional experience required.
High school diploma or equivalent required; bachelor's degree strongly preferred.
Excellent verbal and written communication skills.
Strong relationship-building and customer service skills.
Highly organized, detail-oriented, and dependable with excellent follow-through.
Ability to manage multiple accounts, priorities, and deadlines independently.
Proficiency in Microsoft Office and familiarity with CRM databases.
Reliable transportation required for client site visits.

Benefits

Comp & perks

Uncapped Commissions & Bonuses: Opportunities to earn additional compensation based on performance.
Protected Territory: Build and grow relationships within your assigned territory.
Expense & Entertainment Account: Resources to support business development and client relationships.
Leadership Mentorship: Learn and grow with guidance from company leadership.
Paid Time Off & Holidays: Generous PTO plus 8 paid holidays.
Medical, Dental & Vision Insurance: Benefits begin after 60 days of employment.
401(k) with Company Match: 4% company match, starting after 60 days of employment.
Mileage Reimbursement: Up to $500 per month.
Company-Provided Technology: Laptop, iPhone, and tablet to support your work.
Opportunity to build lasting relationships with commercial clients and independent contractors.
A collaborative environment where your work directly contributes to client satisfaction and company growth.
The opportunity to develop your leadership, account management, and operational skills.
A role with variety, autonomy, and opportunities to make a meaningful impact on daily operations.