Facility Solutions Manager

City Wide Facility Solutions Jacksonville

. Manage assigned client relationships, including retention, expansion, and diversification of City Wide building solutions and products.

Posted 11/7/2026full-timeRocky Mount • North Carolina • United StatesJuniorMid-Level💰 $60,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client relationship management, including retention and expansion strategies, while ensuring high levels of client satisfaction and compliance. Proficient in negotiating service agreements and managing contractor relationships effectively.

Highest-signal resume keywords

B2B Account ManagementClient Retention StrategiesContract NegotiationCRM ProficiencyMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client Relationship ManagementService Strategy DevelopmentQuality Control InspectionsContractor ManagementService Agreement Negotiation

Soft Skills

Detail-OrientedExcellent Communication SkillsRelationship BuildingProblem SolvingPositive Personality

Tools & Technologies

City Wide CRMMicrosoft OfficeOutlook

Industry Keywords

Building MaintenanceFacility ManagementClient SatisfactionService DeficienciesCompliance Verification

About the role

Key responsibilities & impact

Manage assigned client relationships, including retention, expansion, and diversification of City Wide building solutions and products.
Formulate and manage service strategies and schedules tailored to each client.
Negotiate agreements for additional services, including pricing, staffing, and logistics.
Manage Contractor relationships, including interviewing and hiring, negotiating terms, managing agreements, developing specifications, verifying compliance, and replacing Contractors as necessary.
Conduct quality control inspections and ensure client satisfaction.
Supervise and direct Night Managers and ensure services are performed correctly.
Promote, procure, and monitor client supplies.
Communicate client issues to Contractors and the Director of Operations and resolve problems.
Use City Wide’s CRM for client inspections, extra charges, and NM routing.
Schedule non-routine client-facility activities using Outlook.
Maintain Building Information Sheets, FSM Summary Sheets, Exhibit A’s, and complete and accurate MSDS documentation.
Notify Sales Executives of potential accounts, especially new construction.
Develop and implement plans to resolve complaints or service deficiencies and monitor compliance.
Approve Night Managers’ and Service Representatives’ pay sheets.
Assist Accounting with past-due client invoices and Contractor payment invoices.
Maintain route sheets, key/alarm sheets, and monthly client planners.

Requirements

What you’ll need

2+ years outside B2B account management experience; building maintenance or facility management preferred but not required.
2+ years track record of success in a client retention role, with goals and metrics to support.
Highly detail-oriented and excellent follow-through on commitments.
Positive and outgoing personality; great at building relationships.
Excellent verbal and strong written communication skills.
Proficient in Microsoft Office and knowledge of CRM database.
Ability to travel on a daily basis to client locations locally.

Benefits

Comp & perks

Health insurance
Paid time off
Dental insurance
401(k)
Vision insurance
401(k) matching
Life insurance
Car Allowance