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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in operating and enhancing production and cloud environments, with strong skills in automation, monitoring, and incident response. Proficient in containerization technologies and cloud platforms, ensuring optimal performance and reliability.
Highest-signal resume keywords
Cloud Environment ManagementContainerization with KubernetesAutomation with TerraformMonitoring with GrafanaScripting with PowerShell
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Cloud Environment ManagementKubernetesTerraformAnsiblePowerShellBashPrometheusGrafanaDataDogCI/CD Pipelines
Soft Skills
Analytical SkillsProblem-Solving SkillsCollaborative CommunicationCalm Under Pressure
Tools & Technologies
AzureAWSVMwareDockerGitHub ActionsAzure DevOpsJenkinsElastic
Industry Keywords
Production SystemsHybrid EnvironmentsNetworking FundamentalsIncident ResponseRoot Cause Analysis
Tech Stack
Tools & technologiesAnsibleAWSAzureCloudDNSDockerFirewallsGrafanaJenkinsKubernetesPrometheusPythonTerraformVMwareGo
About the role
Key responsibilities & impact- Operate, monitor, and enhance Civica’s production and cloud environments
- Monitor live environments using Grafana, Prometheus, DataDog, and Azure Monitor
- Respond to alerts, triage incidents, coordinate resolution, and restore service
- Automate environment builds, deployments, and operational tasks using Terraform, Ansible, PowerShell, or Bash
- Support and maintain environments across Azure, AWS, and VMware
- Work with Docker and Kubernetes containerised workloads
- Contribute to scaling and performance improvements
- Perform root cause analysis and implement preventative actions
- Refine alerting thresholds, deployment processes, and monitoring coverage
- Maintain runbooks and document operational standards
- Collaborate with SRE, Platform, Development, support, and services teams
- Participate in an on-call rotation and respond to production alerts
Requirements
What you’ll need- Experience operating production systems in cloud or hybrid environments (Azure, AWS, or similar)
- Familiarity with Kubernetes, containerisation, and supporting tools (Helm, ingress controllers)
- Basic understanding of networking and infrastructure fundamentals (DNS, load balancing, VPNs, and firewalls)
- Ability to troubleshoot networking issues, e.g. using pcap
- Hands-on experience with scripting or automation (PowerShell, Bash, or Go/Python)
- Knowledge of CI/CD pipelines
- Fluency with version control tools such as GitHub Actions, Azure DevOps, Jenkins, or similar
- Experience with monitoring and alerting solutions (Prometheus, Grafana, DataDog, Elastic, Azure Monitor)
- Strong analytical and problem-solving skills
- Ability to stay calm during incidents
- Collaborative communication skills and ability to thrive in cross-functional, fast-paced environments
Benefits
Comp & perks- 25 Days Annual Leave + bank holidays
- Option to buy up to 10 extra days
- Days of Difference – Up to 3 extra days off for volunteering
- Pension Contributions – 5% employer match
- Income Protection – Up to 75% salary cover for long-term illness
- Life Assurance – 4x salary tax-free lump sum
- Critical Illness Cover – £25,000 lump sum, extendable to dependents
- Private Medical Insurance
- Health Cash Plan – Claim back physio, therapies & more
- Dental Insurance
- Affinity Groups – Join employee-led communities
- Bounty Bonus – Refer a friend & get rewarded
- Career growth and development opportunities
- Recruitment process adjustments or accommodations where needed