Civica US

Sales Operations Manager

• Partner with Executive and Sales Leadership to understand business priorities and identify capability and learning gaps
• Deliver targeted enablement addressing business needs
• Design and execute high-impact enablement programmes with senior leaders
• Support cross-sell performance, pipeline generation, and overall sales effectiveness
• Collaborate with Sales, Product Marketing, Sales Strategy, the wider Sales Organisation, and People teams
• Develop sales content, sales assets, training initiatives, and onboarding experiences
• Define and deliver a scalable Sales Enablement Strategy across all verticals
• Build structured learning pathways focused on capability, confidence, and performance
• Co-create the sales methodology, playbooks, and a centralised learning repository

Sales Enablement Business Partner

Engineering Manager

• Implement and iterate on SRE practices across the team
• Deliver measurable improvements in availability, performance, and incident response
• Partner with Platform and LiveOps to build and run secure, efficient, scalable solutions
• Instrument services with metrics, tracing, and logging through observability stacks
• Support on-call readiness and run blameless post-mortems
• Feed incident-response lessons into engineering and product planning
• Implement and improve IaC and CI/CD practices using Terraform, GitHub Actions, Ansible, Packer, and Kubernetes
• Establish and evolve SLOs, on-call structures, toil reduction, and production readiness practices
• Review architecture proposals and prototype reliability solutions
• Debug complex production issues and make trade-off decisions involving speed, resilience, and cost
• Identify systemic reliability risks and prioritise technical debt remediation
• Mentor engineers and foster psychological safety, curiosity, and accountability
• Collaborate with Security and Compliance teams to integrate SOC2, ISO27001, and PCI requirements

SRE Engineering Manager

Pre-sales Engineer

• Lead and develop a high-performing Presales team, building strong commercial, technical and consultative capability
• Partner with Sales to shape qualification, win strategy and solution positioning, focusing resource on the highest-value opportunities
• Establish a clear and scalable Presales operating model, with strong priorities, ownership, metrics and accountability
• Ensure high-quality discovery, demonstrations and solution design that clearly articulate customer value and differentiate Civica
• Collaborate across Sales, Product, Engineering, Delivery and Commercial teams to influence priorities and improve win outcomes
• Drive measurable impact across deal progression, conversion, revenue quality and margin protection

Presales Manager

Project Manager

• Coordinate and support multiple election and governance projects from initial planning through to delivery
• Work with clients, Project Managers and Consultants to understand requirements and translate them into clear project activity
• Prepare and maintain project specifications, timelines, documentation and accurate records
• Coordinate with internal production, design and digital teams to align schedules, resources and key milestones
• Attend client meetings, track actions and provide clear updates throughout the project lifecycle
• Carry out quality checks and help identify and resolve issues before they affect delivery
• Support compliance with election law and Civica procedures relating to quality, data security and business continuity
• Build knowledge of election delivery and project management, progressing towards ownership of increasingly complex projects

Election Project Coordinator

Engineer

• Operate, monitor, and enhance Civica’s production and cloud environments
• Monitor live environments using Grafana, Prometheus, DataDog, and Azure Monitor
• Respond to alerts, triage incidents, coordinate resolution, and restore service
• Automate environment builds, deployments, and operational tasks using Terraform, Ansible, PowerShell, or Bash
• Support and maintain environments across Azure, AWS, and VMware
• Work with Docker and Kubernetes containerised workloads
• Contribute to scaling and performance improvements
• Perform root cause analysis and implement preventative actions
• Refine alerting thresholds, deployment processes, and monitoring coverage
• Maintain runbooks and document operational standards
• Collaborate with SRE, Platform, Development, support, and services teams
• Participate in an on-call rotation and respond to production alerts

LiveOps Engineer

• Lead implementation of Civica’s software solutions for local government councils
• Manage a portfolio of software implementation projects, including new deployments, upgrades, migrations, and additional module rollouts
• Work directly with customers to improve citizen services, operational efficiency, and long-term outcomes
• Collaborate with councils, implementation consultants, engineers, and product specialists
• Drive projects from initiation through go-live and hypercare
• Manage customer relationships and serve as a trusted partner to local government organisations across Australia
• Facilitate workshops, steering committees, and project status meetings
• Manage project planning, RAID processes, reporting, budgeting, forecasting, risks, and mitigation strategies
• Coordinate shared delivery resources in a matrixed environment

Project Manager – Local Government

Administration

• Manage and distribute inbound post in a timely manner
• Monitor and respond to the company information mailbox
• Take card payments securely over the telephone
• Assist with customer and patient enquiries
• Support daily operational activities, including Embassy and ICON processes
• Contact self-pay patients regarding outstanding balances
• Scan, file, shred, and maintain documentation
• Provide general administrative and office support
• Route calls and enquiries to appropriate account managers and colleagues
• Provide administrative support to the Payments team
• Process payments and correspondence
• Support patients and customers as a first point of contact
• Help maintain smooth day-to-day team operations

Payments Team Administrator

Account Manager

• Process invoices, payments, and associated administration accurately and efficiently
• Manage and take ownership of assigned customer accounts
• Proactively follow up on outstanding invoices and payments
• Complete payment reconciliations and account validation activities
• Maintain accurate records and documentation within company systems
• Ensure all customer and financial data is entered accurately
• Support the achievement of team objectives and service standards
• Work collaboratively with colleagues to resolve customer queries and issues
• Carry out additional administrative duties as required to support business objectives

Account Manager – Medical Billing

Full-stack Engineer

• Shape and drive the organisation's Modern Workplace technology strategy
• Act as the technical authority across Microsoft's workplace ecosystem
• Lead architecture, solution design, technical governance, and large-scale transformation initiatives
• Provide strategic and hands-on technical leadership across Microsoft Entra, Microsoft 365, Intune, End User Computing, Copilot, Power Platform, automation, and emerging AI-enabled workplace technologies
• Define architectural standards and influence technology roadmaps
• Ensure workplace technology solutions are secure, scalable, and aligned to business objectives
• Lead through influence in a matrix environment rather than hierarchy
• Collaborate with cross-functional teams globally
• Drive outcomes, shape strategic decisions, and deliver workplace technology solutions at scale

Staff Engineer – Modern Workplace

Manager

• Lead and develop a geographically distributed Infrastructure team across the UK, India and APAC
• Manage priorities, resources and delivery across projects, operations, incidents and escalations
• Drive operational excellence across Azure, hybrid infrastructure, networking, storage, backup, monitoring, automation and resilience services
• Lead critical infrastructure incident response, service recovery and continuous improvement initiatives
• Ensure infrastructure services meet quality, security, governance and operational standards
• Support cloud transformation, data centre exit, M&A integration and infrastructure modernisation programmes
• Promote automation, service optimisation, FinOps and capacity management best practices
• Collaborate with Security, IAM, Network Services, Helpdesk and business stakeholders to deliver enterprise priorities
• Manage team performance, capability development and workforce planning
• Report on delivery progress, risks, dependencies and operational performance
• Lead infrastructure projects using Microsoft Azure, PaaS technologies, containerised platforms and emerging AI-enabled infrastructure capabilities

Infrastructure Manager

• Act as the primary subject matter expert for Civica Housing and Civica Property Management products
• Demonstrate software to customers
• Respond to bids, RFIs, and tenders to meet customer needs
• Support sales teams by showcasing features and benefits of local government solutions
• Provide demonstrations to technical and non-technical stakeholders
• Translate customer needs into appropriate software solutions
• Recommend solutions aligned with customers’ strategic goals
• Work with customers and sales teams in the Social Housing and Property Management sectors

Presales Consultant

• Design, implement and support modern workplace services across Microsoft Entra, Microsoft 365, Intune, Copilot and Power Platform
• Manage identity and access management services, including authentication, conditional access, identity governance and privileged access
• Support Microsoft 365 platforms including Exchange Online, SharePoint Online, OneDrive, Teams and Viva
• Deliver and maintain endpoint management services through Microsoft Intune and Autopilot
• Support governance, adoption and continuous improvement of Microsoft Copilot and AI-enabled workplace services
• Contribute to Power Platform governance, including DLP controls, environment management and operational support
• Automate operational activities using PowerShell, Microsoft Graph and Microsoft cloud technologies
• Monitor platform performance, service health, compliance and adoption metrics
• Collaborate with Security, Infrastructure and Service Operations teams to deliver secure and reliable services
• Create and maintain documentation, standards and knowledge articles to improve support and user experience

Modern Workplace Engineer

• Lead Engineering Managers and multiple teams to deliver high-quality product outcomes
• Develop leadership capability and build engaged engineering teams
• Partner with Product and senior stakeholders on engineering strategy and technical direction
• Align delivery with customer, business and product priorities
• Shape technology strategy and long-term engineering roadmaps
• Modernise engineering practices, tools and ways of working
• Embed AI and automation across the software development lifecycle
• Measure the impact of AI adoption and engineering improvements
• Balance immediate delivery with product quality, technical debt, cloud costs and long-term sustainability
• Champion continuous delivery, automated testing, security and observability
• Improve outcomes for citizens through technology and engineering performance

Senior Engineering Manager – Technology

Support Engineer

• Support customers by telephone, email and online, providing clear and practical solutions
• Log and manage customer requests using the internal case management system
• Keep customers and colleagues updated
• Act as the named contact for selected customers
• Participate in review meetings and regular catch-ups
• Lead implementation, configuration and project management of new client systems from requirements through go-live
• Deliver customer training, including face-to-face sessions where appropriate
• Help develop e-learning, videos and webinars
• Share customer ideas and requests with product management
• Build knowledge of Civica Engagement Solutions products, services and sector developments
• Maintain data confidentiality and follow data protection, ISO 9001 and ISO 27001 processes
• Collaborate across teams and support colleagues
• Contribute to demos, pitches, conferences and events
• Identify and implement improvements to services, processes and solutions

Customer Support Analyst

Payroll

• Deliver expert pension administration services for a portfolio of payroll customers
• Report to the Pensions Manager
• Own pension-related activities throughout the payroll cycle
• Maintain payroll bureau procedures and customer-specific processing documentation
• Manage day-to-day pension and payroll-related queries within agreed service levels
• Calculate employee and employer pension contributions and make required adjustments
• Prepare and submit statutory pension returns
• Complete pension-related year-end activities and earlier year updates
• Ensure compliance with pensions legislation, guidance, and best practice
• Support implementation of new customers and changes to existing pension schemes
• Build strong customer relationships through regular communication and service delivery
• Assist with external audits and compliance checks
• Support testing activities for system upgrades and service improvements
• Provide cover for colleagues during annual leave or absence
• Support customer contact lines and contribute to ad-hoc customer projects
• Maintain confidentiality and data security