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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong administrative capabilities with proficiency in Microsoft Office applications, effective communication skills, and a professional telephone manner. Capable of managing multiple priorities while providing excellent customer and patient support.
Highest-signal resume keywords
Microsoft Office ApplicationsAdministrative SupportCustomer ServiceOrganisational SkillsPayment Processing
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Payment ProcessingDocumentation ManagementData EntryCustomer SupportOffice Administration
Soft Skills
Organisational SkillsAttention to DetailProfessional Telephone MannerPositive AttitudeDependability
Industry Keywords
Inbound Post ManagementCustomer EnquiriesSelf-Pay PatientsOperational ActivitiesTeam Operations
About the role
Key responsibilities & impact- Manage and distribute inbound post in a timely manner
- Monitor and respond to the company information mailbox
- Take card payments securely over the telephone
- Assist with customer and patient enquiries
- Support daily operational activities, including Embassy and ICON processes
- Contact self-pay patients regarding outstanding balances
- Scan, file, shred, and maintain documentation
- Provide general administrative and office support
- Route calls and enquiries to appropriate account managers and colleagues
- Provide administrative support to the Payments team
- Process payments and correspondence
- Support patients and customers as a first point of contact
- Help maintain smooth day-to-day team operations
Requirements
What you’ll need- Strong IT skills, including Microsoft Office applications
- Previous experience in an administrative or office-based role
- Excellent organisational skills and attention to detail
- Confident and professional telephone manner
- Good numeracy and literacy skills
- Ability to manage multiple priorities in a busy environment
- Positive, can-do attitude and willingness to learn
- Professional, trustworthy, and dependable approach
- Flexibility and desire to develop your career
Benefits
Comp & perks- 25 Days Annual Leave + bank holidays
- Option to buy up to 10 extra days
- Days of Difference – Up to 3 extra days off for volunteering
- Pension Contributions – 5% employer match
- Income Protection – Up to 75% salary cover for long-term illness
- Life Assurance – 4x salary tax-free lump sum
- Critical Illness Cover – £25,000 lump sum, extendable to dependents
- Private Medical Insurance
- Health Cash Plan – Claim back physio, therapies & more
- Dental Insurance
- Electric Vehicle (EV) Scheme
- Affinity Groups – employee-led communities
- Bounty Bonus – referral reward
- Hybrid working with a blend of office and home working
- Opportunities to learn, grow, and develop your career
- Inclusive and diverse workplace
- Recruitment adjustments or accommodations available