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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in pension administration and payroll management, ensuring compliance with pensions legislation and delivering exceptional customer service. Proficient in calculating pension contributions, preparing statutory returns, and supporting system upgrades.
Highest-signal resume keywords
Pension AdministrationPayroll ManagementPensions Legislation KnowledgeStatutory Pension Returns PreparationCustomer Relationship Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Pension Contribution CalculationYear-End Pension ActivitiesCompliance ChecksPension Scheme ImplementationData Security Maintenance
Soft Skills
Problem SolvingMulti-Priority ManagementCustomer Service ExcellenceCommunication Skills
Industry Keywords
Pension LegislationPayroll Bureau ProceduresStatutory ReturnsExternal AuditsService Delivery
About the role
Key responsibilities & impact- Deliver expert pension administration services for a portfolio of payroll customers
- Report to the Pensions Manager
- Own pension-related activities throughout the payroll cycle
- Maintain payroll bureau procedures and customer-specific processing documentation
- Manage day-to-day pension and payroll-related queries within agreed service levels
- Calculate employee and employer pension contributions and make required adjustments
- Prepare and submit statutory pension returns
- Complete pension-related year-end activities and earlier year updates
- Ensure compliance with pensions legislation, guidance, and best practice
- Support implementation of new customers and changes to existing pension schemes
- Build strong customer relationships through regular communication and service delivery
- Assist with external audits and compliance checks
- Support testing activities for system upgrades and service improvements
- Provide cover for colleagues during annual leave or absence
- Support customer contact lines and contribute to ad-hoc customer projects
- Maintain confidentiality and data security
Requirements
What you’ll need- Experience in payroll and pensions
- Ability to manage multiple priorities and solve problems
- Ability to calculate employee and employer pension contributions
- Knowledge of pensions legislation, guidance, and best practice
- Ability to prepare and submit statutory pension returns
- Ability to complete pension-related year-end activities and earlier year updates
- Ability to support implementation of new customers and changes to existing pension schemes
- Ability to assist with external audits and compliance checks
- Ability to support testing for system upgrades and service improvements
- Ability to maintain confidentiality and data security in line with legal and company requirements
- Ability to deliver accurate outcomes and exceptional customer service
Benefits
Comp & perks- 25 Days Annual Leave + bank holidays, plus the option to buy up to 10 extra days
- Days of Difference, up to 3 extra days off for volunteering
- Pension Contributions, with a 5% employer match
- Income Protection, providing up to 75% salary cover for long-term illness
- Life Assurance, offering a tax-free lump sum worth 4x salary
- Critical Illness Cover, including £25,000 protection with the option to include dependants
- Private Medical Insurance
- Health Cash Plan to claim back the cost of therapies and treatments
- Dental Insurance
- Electric Vehicle (EV) Scheme
- Affinity Groups and employee-led communities
- Bounty Bonus through the employee referral programme
- Inclusive and diverse workplace
- Recruitment adjustments or accommodations available