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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in product capabilities, market dynamics, and customer needs, with a strong focus on communication and relationship management. Proven ability to synthesize customer feedback into actionable insights and support product training and documentation.
Highest-signal resume keywords
Product Specialist ExperienceCustomer-Centric MindsetStrong Analytical SkillsExcellent Communication SkillsExperience with Sales and Project Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product Lifecycle UnderstandingSoftware Product KnowledgeTesting and Acceptance CriteriaDemos and Enablement MaterialsRoot Cause Analysis
Soft Skills
Relationship ManagementOrganizational SkillsProactive ApproachCollaborative MindsetAbility to Manage Multiple Priorities
Industry Keywords
Market Domain ExpertiseLegislative and Regulatory RequirementsCustomer Needs AnalysisCompetitive LandscapeProduct Documentation
About the role
Key responsibilities & impact- Act as the internal market domain expert, advising Product Teams on legislative and regulatory requirements, emerging customer needs, and market drivers
- Act as the internal product expert, advising Sales on product capabilities, limitations, and use cases for pre-sales and commercial conversations
- Ensure accurate and credible product representation in demos, proposals, and solution discussions
- Advise Project Management on product capabilities, configuration options, and best-practice usage for implementation and delivery
- Support resolution of complex customer issues by diagnosing root causes and identifying solutions or workarounds
- Assist with testing new features, test acceptance criteria, high-level regression testing, and high-complexity areas
- Maintain relationships with core customers as a trusted product contact
- Support account ownership transitions, continuity, and knowledge transfer
- Consolidate customer requests, feedback, and insights into themes and opportunities for roadmap decisions
- Collaborate with Product Management, Technical Product Management, Engineering, Sales, Projects, and Support
- Contribute to product documentation, FAQs, enablement materials, and internal guidance
Requirements
What you’ll need- Proven experience as a Product Specialist, Associate Product Manager, Solutions Consultant, or similar role within a software or technology environment
- Strong understanding of the product domain, marketplace, and competitive landscape
- Strong understanding of software products, product lifecycles, and how products are sold, delivered, and supported
- Demonstrated ability to communicate product capabilities clearly in commercial, delivery, and support contexts
- Experience working closely with Sales, Project Management, and Support teams in a customer-facing environment
- Strong analytical skills and ability to synthesise customer feedback into structured, actionable insights
- Experience delivering product training, demos, or enablement materials to internal stakeholders
- Excellent communication and relationship-management skills
- Confident and collaborative approach
- Highly organised and proactive
- Comfortable managing multiple stakeholders and priorities simultaneously
- Customer-centric mindset with strong product ownership and accountability
Benefits
Comp & perks- 25 Days Annual Leave + bank holidays
- Option to buy up to 10 extra days
- Days of Difference – Up to 3 extra days off for volunteering
- Pension Contributions – 5% employer match
- Income Protection – Up to 75% salary cover for long-term illness
- Life Assurance – 4x salary tax-free lump sum
- Critical Illness Cover – £25,000 lump sum, extendable to dependents
- Private Medical Insurance
- Health Cash Plan
- Dental Insurance
- Affinity Groups
- Bounty Bonus for referring a friend
- Inclusive and diverse workplace
- Recruitment adjustments or accommodations available