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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing software implementation projects, including SaaS and ERP solutions, while effectively coordinating resources in a matrixed environment. Strong stakeholder management and communication skills are essential for building trusted relationships with local government organizations.
Highest-signal resume keywords
Software Implementation ManagementProject GovernanceStakeholder ManagementRisk Mitigation StrategiesPMP Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SaaSERPProject PlanningRAID ManagementBudgetingForecastingProblem-SolvingDecision-MakingFacilitating WorkshopsManaging Multiple Projects
Soft Skills
Strong CommunicationBuilding Trusted Relationships
Certifications & Qualifications
PMPPRINCE2AgileScrum
Industry Keywords
Local GovernmentPublic SectorAsset ManagementFinanceEnterprise Software Solutions
Tech Stack
Tools & technologiesERPPMP
About the role
Key responsibilities & impact- Lead implementation of Civica’s software solutions for local government councils
- Manage a portfolio of software implementation projects, including new deployments, upgrades, migrations, and additional module rollouts
- Work directly with customers to improve citizen services, operational efficiency, and long-term outcomes
- Collaborate with councils, implementation consultants, engineers, and product specialists
- Drive projects from initiation through go-live and hypercare
- Manage customer relationships and serve as a trusted partner to local government organisations across Australia
- Facilitate workshops, steering committees, and project status meetings
- Manage project planning, RAID processes, reporting, budgeting, forecasting, risks, and mitigation strategies
- Coordinate shared delivery resources in a matrixed environment
Requirements
What you’ll need- Proven experience managing software implementation, SaaS, ERP, or technology projects from initiation through to go-live
- Experience working in a vendor, software provider, consulting, or implementation partner environment
- Strong customer-facing stakeholder management skills and ability to build trusted relationships
- Experience managing multiple concurrent projects and competing priorities
- Strong project governance capabilities, including project planning, RAID management, reporting, budgeting, and forecasting
- Ability to work effectively in a matrixed environment and coordinate shared delivery resources
- Strong communication, problem-solving, and decision-making skills
- Experience facilitating workshops, steering committees, and project status meetings
- Ability to identify risks early and proactively drive mitigation strategies
- Experience with local government, public sector, ERP, asset management, finance, or enterprise software solutions highly regarded
- PMP, PRINCE2, Agile, Scrum, or equivalent project management certification desirable
Benefits
Comp & perks- Inclusive, safe and welcoming work environment
- Opportunities for professional growth and development
- Days of Difference leave to volunteer for a charity of your choice
- Flexible work supported by technology and tools to work from home and come into offices to connect and socialise with colleagues
