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Head of Business Development and Operations
Civil Aviation Authority. Lead delivery of the Business Development Pillar of the CAAi Strategy .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in business development and commercial leadership within the aviation sector, with a strong focus on securing international partnerships and managing substantial sales pipelines. Proven ability to lead multidisciplinary teams and deliver on revenue growth targets while maintaining high standards of client relationship management.
Highest-signal resume keywords
Business Development LeadershipInternational Sales Pipeline ManagementStrategic Partnership DevelopmentBid Leadership and Contract NegotiationMarket Analysis and Customer Insight
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business DevelopmentCommercial LeadershipSales Pipeline ManagementBid LeadershipContract NegotiationMarket Expansion StrategiesProject ManagementQuality ManagementContinuous Improvement MethodologiesIT Literacy
Soft Skills
Outstanding Communication SkillsInfluencing SkillsPresentation SkillsRelationship ManagementTeam Leadership
Certifications & Qualifications
Degree in Commercial or Technical DisciplineNational Security Vetting Clearance
Industry Keywords
AviationConsultancyProfessional ServicesRegulated SectorsInternational OrganisationsGovernment RelationsCommercial AcumenCustomer SatisfactionStakeholder EngagementDelivery Networks
About the role
Key responsibilities & impact- Lead delivery of the Business Development Pillar of the CAAi Strategy
- Own and manage a substantial international commercial pipeline, including opportunity identification, qualification, forecasting, conversion and account growth
- Maintain business development, client relationship and pipeline management information and provide forecasting, performance insights and reporting
- Lead market analysis, customer insight and competitor intelligence activities
- Develop and secure strategic relationships with aviation authorities, governments, international organisations, development agencies and industry stakeholders worldwide
- Lead major bids, proposals, commercial negotiations and contract awards
- Deliver annual revenue, profitability and growth targets across consultancy, training, e-examinations, digital services and technical advisory offerings
- Build strategic partnerships, consortium arrangements and delivery networks
- Lead and develop the Business Development, Marketing & Communications and New Products functions
- Identify emerging markets, new service offerings and innovative commercial solutions
- Represent CAAi internationally at conferences, industry events and high-level stakeholder engagements
- Oversee major projects and programmes where required, ensuring delivery quality, commercial performance and customer satisfaction
- Manage resources, business risks and operational performance across the portfolio
- Lead multidisciplinary internal and external teams and foster a customer-focused, commercially driven culture
- Collaborate with Executive Team colleagues and Heads of Function to identify, develop and convert opportunities
- Contribute to CAAi strategy, business planning, financial planning and organisational decision-making through Executive Committee participation
Requirements
What you’ll need- Proven track record of securing and growing international business within aviation, consultancy, professional services, technology-enabled services or other regulated sectors
- Significant business development and commercial leadership experience, including ownership of major sales pipelines and revenue growth targets
- Outstanding communication, influencing and presentation skills with credibility at Director General, Chief Executive and Ministerial level
- Strong commercial acumen, including bid leadership, proposal development, contract negotiation and strategic account management
- Experience creating strategic partnerships, consortium arrangements and international delivery alliances
- Exceptional relationship management skills across government, regulatory and commercial environments
- Ability to lead, inspire and develop high-performing multidisciplinary teams
- Experience developing and executing growth strategies, business plans and market expansion initiatives
- Experience overseeing complex projects, programmes or service portfolios
- IT literacy covering the full range of business and project management applications
- Sound understanding of quality management and continuous improvement methodologies
- Ability to communicate effectively with government, industry and staff at all levels
- Educated to degree level in a commercial, technical or relevant discipline, or equivalent combination of professional experience, leadership achievement and commercial expertise
- Right to work in the UK
- Must undergo National Security Vetting and achieve the appropriate level of clearance
- Additional language capability would be advantageous
Benefits
Comp & perks- Hybrid working arrangement: average 2 days in the office per week
- Opportunity to combine commercial leadership with genuine international impact through a social enterprise
- Disability Confident employer; candidates meeting minimum requirements guaranteed an interview
- Workplace adjustments available during the recruitment process
- Work-life balance support and benefits through the CAA careers programme