FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing enterprise accounts, driving renewals and expansions, and building strategic account plans. Possesses strong technical aptitude in civil design and utility operations, with the ability to engage effectively with executives and stakeholders.
Highest-signal resume keywords
Customer Success ManagementEnterprise Account ManagementExecutive Business Reviews (EBR)Civil Design KnowledgeSaaS Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account PlanningRenewal StrategyRisk ManagementROI QuantificationStakeholder EngagementVoice-of-Customer InputCase Study DevelopmentHealth ScoringCommercial Motion Co-OwnershipTechnical Aptitude
Soft Skills
Relationship BuildingBias Toward ActionIndependent JudgmentCommunication SkillsCollaboration
Tools & Technologies
CADGISCustomer Success Playbook
Industry Keywords
UtilitiesPublic AgenciesAEC FirmsCivil EngineeringInfrastructure Data
About the role
Key responsibilities & impact- Own a portfolio of strategic enterprise accounts end to end, from pilot through adoption, health, renewal and expansion
- Build and maintain strategic account plans mapping organizational structure, stakeholders, business priorities and whitespace across departments and regions
- Build relationships with executive sponsors and day-to-day champions
- Lead executive business reviews connecting CivilGrid usage to customer outcomes
- Partner with Solutions Engineers on pilot and deployment strategy, set success criteria, and convert successful pilots into enterprise rollouts
- Drive expansion with Account Executives by identifying new teams, use cases and products and co-owning the commercial motion
- Identify and reduce risk early and run escalations across Product, Engineering and Operations
- Bring structured voice-of-customer input to Product and shape the roadmap around enterprise requirements
- Develop case studies and references with flagship customers
- Help build CivilGrid’s enterprise Customer Success playbook, including account planning, EBR frameworks and health scoring
- Serve as a model for the wider Customer Success team
- Report to the Manager of Customer Success
Requirements
What you’ll need- 6+ years in customer success, account management or consulting roles, including managing enterprise accounts with complex, multi-stakeholder buying groups
- Track record of driving renewals and expansion in large accounts, ideally utilities, DOTs, public agencies or AEC firms
- Ability to work with executives, run a QBR/EBR with a VP, and hold a technical conversation with a GIS lead
- Strong commercial instincts and ability to build a business case and quantify ROI
- Strong technical aptitude, with familiarity in civil design, utility operations or infrastructure data
- Bias toward action, comfort having a point of view, and judgment to work independently with limited guidance
- Willingness to travel 30–50% for on-site executive meetings, account planning sessions and fieldwork
- CAD and/or GIS experience is a bonus
- Background in civil engineering, utilities or a related field is a bonus
- Experience at an early-stage or high-growth SaaS company is a bonus
- Must be located in Texas, Colorado, Georgia, Kansas City (Missouri), or Chicago
- Willingness to travel up to 50% and flexibility for fieldwork and remote engagements
- Legal authorization to work in the United States
Benefits
Comp & perks- Meaningful early-stage equity
- Company-funded medical, dental, and vision insurance, including medical plans at no cost to the employee
- FSA (health and dependent care)
- Unlimited PTO
- 401(k) plan
- Flexible, remote-friendly work environment
- High-trust team, real ownership, and the chance to do meaningful work