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Civix

Client Support Specialist

Civix

. Establish and foster client relationships, gain client trust and represent Civix’s core values .

Posted 10/16/2026full-timeRemote • Canada, United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in software support and training, with strong analytical and problem-solving skills to address client inquiries effectively. Proficient in client relationship management and communication, ensuring a service-oriented approach while collaborating with development teams.

Highest-signal resume keywords
Software Support ExperienceClient Relationship ManagementBusiness AnalysisTraining End UsersAnalytical Problem Solving

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Software TroubleshootingQA TestingDocumentation CreationBusiness Process UnderstandingTechnical Issue Evaluation
Soft Skills
Interpersonal SkillsCommunication SkillsTeam CollaborationPositive AttitudeService-Oriented Approach
Tools & Technologies
Client Management SystemsSoftware Applications
Industry Keywords
Technical EnvironmentEnd User TrainingClient InquiriesSoftware UpdatesU.S. Travel Eligibility

About the role

Key responsibilities & impact
  • Establish and foster client relationships, gain client trust and represent Civix’s core values
  • Resolve client inquiries and issues in a timely manner; communicate resolution through email and phone
  • Document and record client interactions in designated client management systems
  • Manage open calls by identifying and prioritizing issues according to published policies
  • Evaluate technical issues and escalate to senior team members or department members when needed
  • Collaborate with other teams, departments and divisions on software application issues
  • Understand and provide guidance on clients’ process and business requirements
  • Complete minor business analysis on client update requests
  • Communicate business requirements and client requests to the development team
  • Work with software developers to troubleshoot and debug programs
  • QA/test software updates and revisions
  • Create end user documentation
  • Train users on system functionality
  • Travel to client sites to conduct software training

Requirements

What you’ll need
  • Minimum 5 years of experience in providing software support and/or training to end users
  • Excellent interpersonal and communication skills
  • Ability to prioritize and complete multiple tasks in a fast-paced, technical environment
  • Strong analytical and problem solving skills
  • Ability to work independently and in a team environment
  • Demonstrated ability to maintain a positive, professional attitude
  • Exceptional written, verbal, and phone skills
  • Can-do attitude with a service-oriented approach
  • Is a Canadian or U.S. citizen
  • Ability to travel to the United States
  • Diploma or bachelor’s degree (Technical or Business Process) from a college or University in North America
  • Must work from 9:30am to 6:00pm (EST)