Customer Support Representative

Clair

. Answer questions over phone, text, and email as the first line of support .

Posted 9/15/2026full-timeRemote • United StatesJuniorMid-Level💰 $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer support with a focus on earned wage advance products and financial challenges faced by hourly workers. Proficient in using Zendesk for effective communication and problem resolution.

Highest-signal resume keywords

Customer Support ExperienceZendesk ProficiencyExcellent Communication SkillsUnderstanding of Financial ChallengesTeam-Player Attitude

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Exceptional Customer ServiceAptitude for Numbers and MathCommitment to MissionWillingness to Learn

Industry Keywords

Earned Wage AdvanceFintechOn-Demand PayStartup Environment

About the role

Key responsibilities & impact

Answer questions over phone, text, and email as the first line of support
Provide exceptional customer service in every interaction
Become a product expert on Clair’s signup process, earned wage advance (EWA), and repayment products
Learn the ins and outs of earned wage advance support and the on-demand pay space
Mediate between product teams, tech teams, partner teams, and Clair users
Work closely with colleagues invested in Clair’s users and mission

Requirements

What you’ll need

2+ years of experience in a customer support role
1+ years experience using Zendesk
Excellent written and verbal communication skills for explaining tough concepts to customers
Aptitude for numbers and math
Desire to understand hourly workers and their financial challenges
Commitment to helping Clair succeed in serving hourly workers
Excitement about joining an early startup in the fintech space and learning all things EWA
Team-player attitude and readiness to work hard
Availability to work a shift from 9-6pm MT (11-8pm ET) and 7am-4pm MT (9-6 ET)
Ability to work in the United States; sponsorship question included in application

Benefits

Comp & perks

Medical, Dental, & Vision Coverage, with option to extend to your family
Fully-paid parental leave
Company-sponsored 401k, HSA, and FSA
Unlimited vacation for salaried roles, generous PTO for hourly roles
Work from home setup allowance
Access to your earnings every day on Clair
Company-sponsored short-term and long-term disability insurance
Equity
Remote work arrangement