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Clara

Customer Happiness Associate

Clara

. Resolve escalated support issues through email, chat, and phone .

Posted 10/8/2026full-timeMexico City • MexicoJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Support and Customer Success, with a focus on B2B client engagement in fast-paced environments. Proficient in using Zendesk, HubSpot, and Google Drive to provide high-quality, data-informed support while managing multiple tickets effectively.

Highest-signal resume keywords
Customer Support ExperienceB2B Client EngagementZendesk ProficiencyFluency in SpanishAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer SupportCustomer SuccessB2B SupportData AnalysisProblem Resolution
Soft Skills
Empathetic CommunicationAttention to DetailCalm Under PressureTime Management
Tools & Technologies
ZendeskHubSpotGoogle Drive
Industry Keywords
FintechCustomer ExperienceRetention SolutionsService Excellence

About the role

Key responsibilities & impact
  • Resolve escalated support issues through email, chat, and phone
  • Proactively investigate customer problems and document findings in internal tools
  • Provide follow-up support to ensure complete resolution and customer satisfaction
  • Engage with customers considering cancellation or reduced usage and offer retention solutions
  • Identify trends in customer feedback and propose product or process improvements
  • Balance multiple incoming tickets while maintaining quality, tone, and timeliness
  • Use Zendesk, HubSpot, and Google Drive to deliver high-touch, data-informed support

Requirements

What you’ll need
  • At least 2 years of experience in Customer Support, Customer Success, or Customer Experience roles
  • Previous experience supporting B2B clients, preferably in Fintech or a fast-paced startup
  • Advanced proficiency with Google Drive, Zendesk (or similar CSS), and HubSpot (or similar CRM)
  • Intermediate English proficiency and full professional fluency in Spanish
  • Strong attention to detail and a high-quality bar for service excellence
  • A calm, empathetic communicator who thrives in dynamic, high-volume environments
  • Comfortable managing multiple tickets or cases simultaneously

Benefits

Comp & perks
  • Competitive salary
  • Stock options (ESOP) from day one
  • Annual learning budget
  • Accelerated development paths
  • Hybrid work arrangement, splitting time between the office, customers, and home
  • English working environment with Spanish and Portuguese used every day