FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Customer Support and Customer Success, with a focus on resolving escalated issues and enhancing customer satisfaction. Proficient in using customer service software and CRM tools to deliver high-quality, data-informed support.
Highest-signal resume keywords
Customer Support ExperienceB2B Client SupportZendesk ProficiencyFluency in SpanishAttention to Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SupportCustomer SuccessProblem ResolutionOperational ImprovementData Analysis
Soft Skills
Empathetic CommunicationAttention to DetailCalm Under PressureMultitasking
Tools & Technologies
ZendeskHubSpotGoogle Drive
Industry Keywords
FintechCustomer ExperienceRetention SolutionsCustomer Feedback
About the role
Key responsibilities & impact- Resolve escalated support issues through email, chat, and phone
- Proactively investigate customer problems and document findings in internal tools
- Provide follow-up support to ensure complete resolution and customer satisfaction
- Engage with customers considering cancellation or reduced usage and offer retention solutions
- Identify trends in customer feedback and propose product or process improvements
- Balance multiple incoming tickets while maintaining quality, tone, and timeliness
- Use Zendesk, HubSpot, and Google Drive to deliver high-touch, data-informed support
Requirements
What you’ll need- At least 2 years of experience in Customer Support, Customer Success, or Customer Experience roles
- Previous experience supporting B2B clients, preferably in Fintech or a fast-paced startup
- Advanced proficiency with Google Drive, Zendesk or similar customer service software, and HubSpot or similar CRM
- Intermediate English proficiency
- Full professional fluency in Spanish
- Strong attention to detail and a high-quality bar for service excellence
- Calm, empathetic communication style in dynamic, high-volume environments
- Comfortable managing multiple tickets or cases simultaneously
- Professional proficiency in English (nice to have)
- Experience suggesting operational or product improvements based on customer feedback (nice to have)
- Interest in automation tools or AI to improve support workflows (nice to have)
Benefits
Comp & perks- Competitive salary
- Stock options (ESOP) from day one
- Annual learning budget
- Accelerated development paths
- Hybrid work between the office, customers, and home
- English working language with Spanish and Portuguese used every day