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Complex Manager, Over 55's Housing
Clarion Housing Group. Manage access to the building for residents, contractors, and visitors .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer care and communication skills while effectively managing access and security within a building. Capable of prioritizing workload and collaborating with internal teams to ensure resident satisfaction and safety.
Highest-signal resume keywords
Customer Care SkillsExcellent Communication SkillsFacilities Management ExperienceTime Management SkillsAbility To Deal With Emergencies
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Workload PrioritizationBasic IT SkillsBuilding Management Knowledge
Soft Skills
FlexibilityCalm Under Pressure
Certifications & Qualifications
Basic Criminal Record Check Clearance
Industry Keywords
Housing ManagementBuilding ManagementFacilities Management
About the role
Key responsibilities & impact- Manage access to the building for residents, contractors, and visitors
- Act as key-holder for the building
- Ensure security of communal areas and facilities
- Serve as the first point of contact for residents
- Work with internal teams to deliver services to residents
- Manage and prioritise own workload
- Cover another scheme within walking distance of Broadfield Close
- Travel across the region as required
Requirements
What you’ll need- Good customer care skills
- Excellent communication skills
- Ability to work with internal teams
- Flexibility and ability to remain calm under pressure
- Ability to deal with emergencies
- Excellent time management and workload prioritisation skills
- Preferably previous experience in Facilities Management
- Working knowledge and understanding of the housing/building management sector
- Good IT skills across a range of systems
- Ability to travel across the region as required
- Basic Criminal Record Check Clearance
- Must be eligible to work in the UK
- Must reside in England or Wales for the duration of employment
- No visa sponsorship available
Benefits
Comp & perks- Permanent contract
- Opportunity to expand skills and knowledge of the housing sector
- Benefits that support you and your lifestyle
- Employer of the Year Housing Heroes awards 2025 recognition