Clarion Housing Group

Surveyor

• Undertake pre- and post-inspections and prepare reports for responsive repairs, void works and cyclical repairs
• Consult and engage with customers, leaseholders, and internal and external stakeholders
• Plan and coordinate repair, maintenance, and construction work to cost, time, and quality standards
• Undertake building and technical surveys to determine building condition and identify defects and associated risks
• Carry out major void inspections
• Ensure work is completed in line with KPIs
• Make recommendations based on survey findings
• Report to the Neighbourhood Repairs Manager

Maintenance Surveyor

• Conduct pre- and post-inspections and prepare reports for responsive repairs, void works, and cyclical repairs
• Consult and engage with customers, leaseholders, and internal and external stakeholders
• Plan and coordinate repair, maintenance, and construction work according to cost, time, and quality standards
• Undertake building and technical surveys to determine building condition and identify defects and associated risks
• Carry out major void inspections
• Ensure work is completed in line with KPIs
• Make recommendations based on survey findings

Affiliate Manager

• Facilitate and govern the Change Management process across various Clarion Housing Group projects
• Work alongside the Change & Adoption Manager
• Identify change management strategies, communication plans, and training plans with project teams
• Serve as the key contact for business areas impacted by change
• Engage stakeholders to explain impacts on teams and how to support them
• Conduct Change Impact Assessments
• Deliver workshops, focus groups, presentations, and training sessions to business user groups
• Support the implementation and embedding of change

Change and Adoption Partner

• Facilitate and govern the Change Management process across various projects within Clarion Housing Group
• Work alongside the Change & Adoption Manager
• Identify appropriate change management strategies, communication plans, and training plans with project teams
• Support successful adoption of organisational change
• Act as the key point of contact for business areas impacted by change
• Engage stakeholders to explain impacts on their teams and how to support them
• Conduct Change Impact Assessments
• Deliver workshops, focus groups, presentations, and training sessions
• Support the implementation and embedding of change

General

• Support the safety and wellbeing of 4,000 colleagues
• Report to the Health & Safety Manager
• Provide health and safety guidance across the business
• Maintain high standards of safety
• Own health and safety documentation, data, reporting, and investigations
• Keep up to date with legislation and best practice and share relevant updates
• Conduct inspections and safety reviews
• Promote consistent safety practices across teams
• Embed Clarion’s safety culture
• Enhance data capture and drive continuous improvement
• Review accident and incident reports
• Ensure investigations are proportionate and statutory reporting obligations are fulfilled
• Develop guidance materials
• Design and deliver training to support safe working processes

Health and Safety Officer

• Support the safety and wellbeing of 4,000 colleagues
• Provide health and safety guidance across the business
• Report to the Health & Safety Manager
• Own health and safety documentation, data, reporting, and investigations
• Maintain accurate, consistent, and compliant records and processes
• Monitor legislation and best practice and share relevant updates
• Conduct inspections and safety reviews
• Promote consistent safety practices across teams
• Embed Clarion’s safety culture
• Enhance data capture and drive continuous improvement
• Review accident and incident reports
• Ensure investigations are proportionate and statutory reporting obligations are fulfilled
• Develop guidance materials
• Design and deliver training
• Travel across the North region and to the Stevenage main hub to deliver training

Health & Safety Officer

• Act as the primary point of contact for residents throughout complex repairs, major works and temporary move journeys
• Build trusted relationships with residents
• Coordinate complex repairs and major works
• Manage stakeholder communications and keep residents informed and supported
• Work collaboratively across Clarion and with external contractors
• Proactively resolve issues and minimise disruption
• Support major incidents, required moves, complex complaints and vulnerable residents
• Link teams, departments and customers across the South London region
• Communicate effectively on service promises
• Report to the Resident Liaison Manager
• Attend offices and London-based customers’ homes as required

Resident Liaison Officer – Repairs

• Deliver an outstanding customer experience throughout complex repairs, major works and temporary move journeys
• Act as the primary point of contact for residents
• Build trusted relationships with residents
• Coordinate complex repairs and major works
• Manage stakeholder communications
• Keep residents informed and supported at every stage
• Collaborate across Clarion and with external contractors
• Proactively resolve issues and minimise disruption
• Support major incidents, required moves, complex complaints and vulnerable residents
• Link teams, departments and customers across the South London region
• Communicate effectively on service promises
• Report to the Resident Liaison Manager