Complex Manager – Over 55's Housing

Clarion Housing Group

. Manage access to the building for residents, contractors and visitors .

Posted 10/12/2026full-timeUnited KingdomMid-LevelSenior💰 £25,179 - £32,203 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer care and communication skills while effectively managing access and security within a building. Capable of prioritizing workload and collaborating with internal teams to deliver excellent services to residents.

Highest-signal resume keywords

Customer Care SkillsExcellent Communication SkillsFacilities Management ExperienceTime Management SkillsAbility to Work Under Pressure

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Workload PrioritizationEmergency ResponseBuilding Management KnowledgeIT Skills

Soft Skills

FlexibilityCalmness Under Pressure

Certifications & Qualifications

Basic Criminal Record Check Clearance

Industry Keywords

Housing ManagementBuilding ManagementFacilities Management

About the role

Key responsibilities & impact

Manage access to the building for residents, contractors and visitors
Act as key-holder for the building
Ensure security of communal areas and facilities
Serve as the first point of contact for residents
Work with internal teams to deliver services to residents
Organise and prioritise own workload
Deliver excellent services to customers
Cover another scheme within walking distance of Broadfield Close
Travel across the region as required

Requirements

What you’ll need

Good customer care skills
Excellent communication skills
Ability to work with internal teams
Flexibility and calmness under pressure
Ability to deal with emergencies
Excellent time management and workload prioritisation skills
Preferably previous experience in Facilities Management
Working knowledge and understanding of the housing/building management sector
Good IT skills across a range of systems
Ability to travel across the region as required
Basic Criminal Record Check Clearance
Must be eligible to work in the UK
Must reside in England or Wales for the duration of employment
Visa sponsorship is not available

Benefits

Comp & perks

Benefits supporting employees and their lifestyle
Permanent contract
Employer of the Year recognition
Opportunity to expand skills and knowledge of the housing sector