Resident Liaison Officer – Repairs

Clarion Housing Group

. Act as the primary point of contact for residents throughout complex repairs, major works and temporary move journeys .

Posted 9/15/2026full-timePenge • United KingdomMid-LevelSenior💰 £36,709 - £45,367 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex repairs and major works while ensuring outstanding customer experiences. Proficient in stakeholder communication and collaboration across teams to support vulnerable residents and resolve issues effectively.

Highest-signal resume keywords

Customer Experience ManagementStakeholder CommunicationComplex Repairs CoordinationIssue ResolutionCollaboration with Contractors

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Relationship BuildingProactive Problem SolvingEffective Communication

Certifications & Qualifications

Basic Criminal Record Check Clearance

Industry Keywords

Resident LiaisonMajor WorksTemporary Move JourneysVulnerable ResidentsSouth London Region

About the role

Key responsibilities & impact

Act as the primary point of contact for residents throughout complex repairs, major works and temporary move journeys
Build trusted relationships with residents
Coordinate complex repairs and major works
Manage stakeholder communications and keep residents informed and supported
Work collaboratively across Clarion and with external contractors
Proactively resolve issues and minimise disruption
Support major incidents, required moves, complex complaints and vulnerable residents
Link teams, departments and customers across the South London region
Communicate effectively on service promises
Report to the Resident Liaison Manager
Attend offices and London-based customers’ homes as required

Requirements

What you’ll need

Experience/ability to deliver an outstanding customer experience throughout complex repairs, major works and temporary move journeys
Ability to build trusted relationships with residents
Ability to coordinate complex repairs and major works
Ability to manage stakeholder communications
Ability to resolve issues proactively and minimise disruption
Ability to support major incidents, required moves, complex complaints and vulnerable residents
Ability to collaborate across Clarion and with external contractors
Ability to travel across the region as required
Basic Criminal Record Check Clearance
Must be eligible to work in the UK; visa sponsorship is not available
Required to reside in England or Wales for the duration of employment

Benefits

Comp & perks

Flexible options considered
Regular home working supported
Flexible working arrangements
Opportunity to work for an Employer of the Year and Inspiring Workplace of the Year award-winning employer