Resident Liaison Officer – Repairs

Clarion Housing Group

. Deliver an outstanding customer experience throughout complex repairs, major works and temporary move journeys .

Posted 9/15/2026full-timePenge • United KingdomMid-LevelSenior💰 £36,709 - £45,367 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in coordinating complex repairs and managing stakeholder communications while delivering exceptional customer service. Capable of supporting vulnerable residents and resolving issues effectively across the South London region.

Highest-signal resume keywords

Resident Liaison Officer ExperienceComplex Repairs CoordinationStakeholder Communication ManagementSupport for Major IncidentsBasic Criminal Record Check Clearance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Complex Repairs CoordinationStakeholder Communication ManagementIssue ResolutionCustomer Experience Delivery

Soft Skills

Relationship BuildingEffective CommunicationCollaboration

Certifications & Qualifications

Basic Criminal Record Check Clearance

Industry Keywords

Resident LiaisonMajor WorksVulnerable ResidentsSouth London Region

About the role

Key responsibilities & impact

Deliver an outstanding customer experience throughout complex repairs, major works and temporary move journeys
Act as the primary point of contact for residents
Build trusted relationships with residents
Coordinate complex repairs and major works
Manage stakeholder communications
Keep residents informed and supported at every stage
Collaborate across Clarion and with external contractors
Proactively resolve issues and minimise disruption
Support major incidents, required moves, complex complaints and vulnerable residents
Link teams, departments and customers across the South London region
Communicate effectively on service promises
Report to the Resident Liaison Manager

Requirements

What you’ll need

Experience/ability to work as a Resident Liaison Officer (Repairs)
Ability to coordinate complex repairs and major works
Ability to manage stakeholder communications
Ability to support major incidents, required moves, complex complaints and vulnerable residents
Ability to travel across the region as required
Basic Criminal Record Check Clearance
Must be eligible to work in the UK; visa sponsorship is not available
Must reside in England or Wales for the duration of employment
Must work from the office at least 2 days per week
Must review the full role profile and OD level 5 Behaviours & Mandatory Accountabilities before applying

Benefits

Comp & perks

Regular home working
Flexible working arrangements
Flexible options considered
Benefits that support you and your lifestyle
Hybrid working
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