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Service Charge Officer
Clarion Housing Group. Respond to service charge enquiries and complaints .
Posted 10/20/2026full-timeBorehamwood • United KingdomMid-LevelSenior💰 £28,673 - £39,695 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with the ability to tackle complex issues and communicate effectively. Proficient in Excel and capable of managing service charge inquiries while ensuring compliance with policies and agreements.
Highest-signal resume keywords
Customer Service ExperienceComplex Issue ResolutionExcel ProficiencyNumerical SkillsClear Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Service Charge AdjustmentsDocument CollationCRM System ManagementService Cost AnalysisFeedback Provision
Soft Skills
Problem SolvingInterpersonal CommunicationAttention to Detail
Industry Keywords
Service Charge EnquiriesTenancy AgreementsLease AgreementsValue for MoneyTransparency
About the role
Key responsibilities & impact- Respond to service charge enquiries and complaints
- Investigate issues raised by customers
- Work with teams across the business to collate documents and explanations
- Respond to customers in line with Clarion policies and tenancy or lease agreements
- Help ensure service costs provide value for money and are transparently accounted for
- Maximise recovery of service costs
- Identify key components of queries or complaints and desired customer outcomes
- Carry out service charge adjustments following investigations
- Provide feedback to prevent recurring miscoding errors
- Respond to internal teams’ enquiries about service charges
- Keep the CRM system updated with activity and correspondence
Requirements
What you’ll need- Experience working in a customer service environment
- Experience tackling complex issues
- Substantial experience using Excel
- Excellent numerical skills
- Ability to communicate complex subjects clearly and concisely using a range of media
- Must be eligible to work in the UK
- Must reside in England or Wales for the duration of employment
- Visa sponsorship is not available
Benefits
Comp & perks- Benefits supporting employees and their lifestyle
- Hybrid working arrangement
- Monthly team meetings at the Borehamwood office
- Initial training period at the office