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Service Charge Officer
Clarion Housing Group. Respond to service charge enquiries and complaints by investigating customer issues .
Posted 10/20/2026full-timeBorehamwood • United KingdomMid-LevelSenior💰 £28,673 - £39,695 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service by effectively addressing complex service charge enquiries and complaints while ensuring compliance with policies and agreements. Proficient in Excel and possesses strong numerical skills to analyze and adjust service charge costs.
Highest-signal resume keywords
Customer Service ExperienceExcel ProficiencyNumerical SkillsClear CommunicationCRM System Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Service Charge AdjustmentsDocument CollationIssue InvestigationCost AnalysisData Entry
Soft Skills
Problem SolvingCollaborationFeedback Provision
Tools & Technologies
CRM System
Industry Keywords
Service ChargeTenancy AgreementsLease AgreementsValue for MoneyTransparency
About the role
Key responsibilities & impact- Respond to service charge enquiries and complaints by investigating customer issues
- Collaborate with teams across the business to collate documents and explanations
- Respond to customers in line with Clarion policies and tenancy or lease agreements
- Help ensure service charge costs provide value for money, are transparent, and are recovered effectively
- Identify key components of queries or complaints and desired customer outcomes
- Carry out service charge adjustments following investigations
- Provide feedback to prevent recurring miscoding errors
- Respond to internal teams’ enquiries about service charges
- Keep the CRM system updated with activity and correspondence
Requirements
What you’ll need- Experience working in a customer service environment, tackling complex issues
- Substantial experience using Excel
- Excellent numerical skills
- Ability to communicate complex subjects clearly and concisely using a range of media
- Eligible to work in the UK; visa sponsorship unavailable
- Required to reside in England or Wales for the duration of employment
Benefits
Comp & perks- Benefits supporting employees and their lifestyle (details linked in posting)