Senior Engagement Manager

Clariti

. Collaborate with Clariti, System Integrators, and customers to understand needs, define success, and exceed customer-outcome expectations .

Posted 11/3/2026full-timeRemote • CanadaSenior💰 CA$125,000 - CA$175,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in leading enterprise-level IT engagements within SaaS-based Professional Services, with a strong focus on project management, agile methodologies, and stakeholder relationship management. Proven ability to drive organizational change and improve process efficiencies while maintaining high customer satisfaction.

Highest-signal resume keywords

Project ManagementAgile MethodologiesSaaS-Based Professional ServicesPMI PMP CertificationStakeholder Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project GovernanceRisk ManagementBudget ManagementQuality Control ProcessesProcess ImprovementChange ManagementDecision MakingTeam LeadershipMulti-Phase Project ManagementCustomer Needs Analysis

Soft Skills

Emotional IntelligenceCommunicationAdaptabilityRelationship BuildingTeam Motivation

Certifications & Qualifications

PMI PMP Certification

Industry Keywords

Enterprise-Level IT EngagementsProfessional Services FunctionsCustomer TypesTransformation ProjectsConsulting Experience

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Collaborate with Clariti, System Integrators, and customers to understand needs, define success, and exceed customer-outcome expectations
Plan, organize, and manage all aspects of the project lifecycle
Develop and manage project governance plans, schedules, team goals, milestones, budgets, and success criteria
Lead the Clariti Professional Services team, including Business Analysts, Implementation Consultants, and Solution Architects
Implement quality-control processes and identify and mitigate risks, issues, and concerns
Provide regular project-performance and progress reports to senior management
Hold internal and external teams accountable and manage customer expectations
Contribute to practice development, practical solutions, methodologies, and knowledge-sharing artifacts
Communicate and present effectively to technical and business audiences
Adapt to team dynamics, client relationships, operating styles, and cultural nuances

Requirements

What you’ll need

8+ years of experience leading and delivering enterprise-level IT engagements in SaaS-based Professional Services
8+ years of relevant consulting or industry experience
Proven ability to build trusted relationships with senior business and technology leaders, up to and including CxO
Track record of building excellent relationships with executive stakeholders and leading delivery for large transformation projects
Extensive experience applying project management and agile methodologies
Demonstrated knowledge of professional services functions, roles, customer types, and customer needs
Demonstrated leadership and management capabilities, including team motivation, resource management, and guidance
Expertise in objection handling and escalation management
Experience managing multiple large-scale, multi-phase, multi-year projects valued at over $1 million each
Ability to improve process efficiencies and effectiveness
Strategic thinking and ability to execute requirements
Ability to make decisions with limited guidance
Ability to balance profitability with excellent customer experiences
High emotional intelligence and ability to manage difficult customers
Proficiency leading organizational change and managing ambiguity
PMI PMP Certification currently held or obtained within 12 months of joining
Ability to travel within the United States and Canada up to approximately 50% of the time
Successful candidates must undergo comprehensive background checks before joining

Benefits

Comp & perks

Competitive compensation packages
Well deserved time off
Benefits to keep you and your family healthy
Occasional travel for in-person company-wide or departmental meetings, typically 1-2 times per year
Inclusive culture
Growth mindset supporting continuous learning and self-development
Application, interview, pre-employment testing, and hiring-process accommodations