Account Manager, Public Libraries

Clarivate

. Establish and maintain regular communication with clients through phone calls and onsite visits .

Posted 11/12/2026full-timeRemote • United StatesMid-LevelSenior💰 $84,000 - $105,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing client relationships and driving client success within the library technology sector. Proficient in creating account plans and executing strategies to enhance product adoption and customer satisfaction.

Highest-signal resume keywords

Client Relationship ManagementLibrary Technology ExpertiseIntegrated Library Systems (ILS) SalesField Sales ExperienceEmotional Intelligence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account PlanningFinancial ObjectivesConsulting Services CreationProduct Adoption StrategiesCall/Visit Reporting

Soft Skills

AdaptabilityResilienceTeam Player

Tools & Technologies

Library Software

Industry Keywords

Enterprise SoftwarePublic LibrariesClient SuccessCustomer GoalsOnsite Visits

About the role

Key responsibilities & impact

Establish and maintain regular communication with clients through phone calls and onsite visits
Ensure knowledge of clients’ product mix and how solutions are used
Create and execute account plans with financial objectives for strategic accounts
Inform clients about Innovative events, products, and service offerings
Create consulting services opportunities and engage Innovative resources to achieve customer goals
Create call/visit reports to document findings and communicate internally
Build relationships with public libraries across the United States
Drive client success, expand product adoption, and support exceptional library experiences

Requirements

What you’ll need

Bachelor’s degree or relevant, equivalent work experience
5 years of direct field sales professional work experience
5 years of experience managing external client relationships within an enterprise software environment
Adaptability, resilience, and ability to work as a team player
Expert approach to managing Emotional Intelligence
Expertise with library technology or library software sales experience
Experience with supporting/selling ILS (Integrated Library Systems)
Ability to travel up to 50%
Ability to work off-hours/on-call shifts when required

Benefits

Comp & perks

Incentive or bonus earnings
Medical insurance
Dental insurance
Prescription drug coverage
Life insurance
401k with match
Long term disability coverage
Vacation
Sick time
Volunteer time
Discount programs