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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer success and solution consulting, with a strong focus on onboarding, adoption, and retention strategies. Proficient in engaging with diverse stakeholders across Southeast Asia, leveraging data and analytics to drive value realization and customer advocacy.
Highest-signal resume keywords
Customer Success ManagementConsultative DiscoverySolution ConsultingPresentation SkillsCRM Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Lifecycle ManagementSolution DevelopmentValue RealizationTraining FacilitationWorkflow GuidanceAccount ManagementResearch Lifecycle UnderstandingRisk IdentificationSuccess PlanningCompetitive Positioning
Soft Skills
Relationship BuildingCommunication SkillsCollaborationProblem SolvingAdaptability
Tools & Technologies
CRM ToolsCustomer-Success ToolsUsage-Analytics ToolsCollaboration Tools
Industry Keywords
Southeast AsiaResearch InstitutionsPublic Research OrganizationsGovernment AgenciesConsulting
About the role
Key responsibilities & impact- Support customers and prospects across Southeast Asia throughout the customer lifecycle
- Partner with sales teams to identify and qualify prospective customers and uncover institutional needs
- Shape opportunities and demonstrate relevant Clarivate solutions
- Support onboarding, adoption, value realization, retention, and growth
- Translate institutional priorities into effective use of Clarivate data, analytics, workflow solutions, and services
- Lead consultative discovery and develop solution narratives, demonstrations, workshops, and proof-of-value activities
- Contribute domain expertise to account planning, proposals, tenders, business cases, competitive positioning, and renewal defence
- Lead or coordinate customer onboarding, success criteria, enablement plans, and adoption milestones
- Develop success plans and drive adoption through consultations, training, workflow guidance, and customer engagement
- Monitor customer health, identify risks, and coordinate recovery actions
- Conduct value conversations and business reviews
- Partner on renewal readiness, retention risk, expansion opportunities, and customer advocacy
- Build relationships across Southeast Asia and support webinars, workshops, conferences, communities, and strategic engagements
Requirements
What you’ll need- Bachelor's degree or equivalent professional experience
- Relevant experience in customer success, solution consulting, presales, account management, research services, consulting, training, or a similar customer-facing role
- Demonstrated knowledge of universities, research institutions, government agencies, or public research organizations in Malaysia and/or Southeast Asia
- Strong written and spoken English
- Proficiency in a Southeast Asian language is highly desirable
- Willingness and ability to travel regionally as business needs require
- Consultative discovery and solutioning skills
- Strong presentation, demonstration, training, and workshop facilitation skills
- Understanding of the research lifecycle and institutional priorities
- Ability to manage a regional customer portfolio and coordinate across teams
- Confidence using CRM, customer-success, usage-analytics, and collaboration tools
Benefits
Comp & perks- Full-time employment
- Flexible support across regional and global time zones
- Regional travel opportunities
- Equal employment opportunities