Customer Success Manager

Claroty

. Serve as the primary point of contact and trusted advisor for executive stakeholders, aligning business goals with product value .

Posted 10/27/2026full-timeRemote • United StatesMid-LevelSenior💰 $130,000 - $145,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success Management within B2B SaaS environments, leveraging strong communication and problem-solving skills to drive customer value and retention. Proficient in utilizing AI platforms for monitoring customer health and automating workflows while maintaining a solid understanding of networking and cybersecurity principles.

Highest-signal resume keywords

Customer Success ManagementB2B SaaS ExperienceNetworking Standards and ProtocolsCybersecurity PrinciplesAI Platform Utilization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Success ManagementTechnical Account ManagementNetworking StandardsCybersecurity PrinciplesOperational TechnologyAI Platform UtilizationTCP/IPRoutingSwitchingDNS

Soft Skills

Communication SkillsProblem-Framing SkillsInfluencing SkillsTrust-BuildingPresentation Skills

Tools & Technologies

Staircase AIGeminiSOARSIEM

Industry Keywords

B2B SaaSCustomer ExperienceCustomer OnboardingCustomer RetentionEscalation Workflows

Tech Stack

Tools & technologies

Cyber SecurityDNSSwitchingTCP/IP

About the role

Key responsibilities & impact

Serve as the primary point of contact and trusted advisor for executive stakeholders, aligning business goals with product value
Guide customers through onboarding and adoption, leading proactive product enablement to drive long-term value, time-to-value, and measurable business outcomes
Monitor usage data and health indicators to preemptively address risks and capitalize on expansion opportunities
Act as the quarterback of the customer experience, synthesizing customer needs into actionable insights for Product and Sales
Lead complex escalation workflows, aligning internal stakeholders to maintain momentum and resolve high-stakes challenges
Take ownership beyond defined responsibilities when required to ensure customer success
Leverage AI platforms such as Staircase AI and Gemini to monitor customer health metrics/playbooks, generate executive summaries, and automate back-office workflows
Orchestrate cross-functional teams to drive customer value, retention, and long-term success

Requirements

What you’ll need

4+ years of experience as a Customer Success Manager or Technical Account Manager in a fast-growing B2B SaaS organization
Experience managing large, complex customer accounts
Ability to quickly ramp on complex products and operate at a “power-user” level
Ability to operate effectively in ambiguous and fast-changing environments
Excellent discovery and problem-framing skills
Strong capability to influence and build trust with all levels of stakeholders, with communication, social, and presentation skills
Strong understanding of networking standards and protocols, including TCP/IP, routing, switching, DNS, DHCP, and segmentation principles
Experience with Operational Technology (OT) environments and industrial networks is a strong advantage
Solid understanding of cybersecurity principles and secure network architecture
Familiarity/Experience in Cyber Security, including Endpoint, SOAR, and SIEM
Ability to leverage AI platforms such as Staircase AI and Gemini to monitor customer health metrics/playbooks, generate executive summaries, and automate back-office workflows