Customer Success Manager

Claroty

. Serve as the primary point of contact and trusted advisor for executive stakeholders .

Posted 11/11/2026full-timeSeoul • South KoreaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success management within B2B SaaS environments, focusing on aligning customer goals with product value and driving retention through effective communication and problem-solving. Proficient in utilizing AI platforms and understanding networking and cybersecurity principles to enhance customer outcomes.

Highest-signal resume keywords

Customer Success ManagementB2B SaaS ExperienceNetworking Standards and ProtocolsAI Platforms ProficiencyCybersecurity Principles

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer OnboardingProduct EnablementData MonitoringRisk ManagementProblem FramingComplex Account ManagementOperational Technology ExperienceSecure Network ArchitectureTCP/IP UnderstandingCyber Security Familiarity

Soft Skills

Influencing StakeholdersBuilding TrustCommunication SkillsPresentation SkillsAdaptability

Tools & Technologies

Staircase AIGeminiSOARSIEM

Industry Keywords

B2BSaaSCustomer RetentionExecutive StakeholdersHealth Metrics

Tech Stack

Tools & technologies

Cyber SecurityDNSSwitchingTCP/IP

About the role

Key responsibilities & impact

Serve as the primary point of contact and trusted advisor for executive stakeholders
Align customer business goals with product value
Guide customers through onboarding and adoption
Lead proactive product enablement focused on time-to-value and measurable business outcomes
Monitor usage data and health indicators to address risks and identify expansion opportunities
Synthesize customer needs into actionable insights for Product and Sales to influence the roadmap
Lead complex escalation workflows and coordinate internal stakeholders to resolve high-stakes challenges
Take ownership beyond defined responsibilities when required to ensure customer success
Use AI platforms such as Staircase AI and Gemini to monitor customer health metrics and playbooks, generate executive summaries, and automate back-office workflows
Drive customer value, retention, and long-term success

Requirements

What you’ll need

4+ years of experience as a Customer Success Manager or Technical Account Manager in a fast-growing B2B SaaS organization
Experience managing large, complex customer accounts
Ability to quickly ramp on complex products and operate at a “power-user” level
Ability to operate effectively in ambiguous and fast-changing environments
Excellent discovery and problem-framing skills
Strong capability to influence and build trust with all levels of stakeholders, with communication, social, and presentation skills
Strong understanding of networking standards and protocols, including TCP/IP, routing, switching, DNS, DHCP, and segmentation principles
Experience with Operational Technology (OT) environments and industrial networks – a strong advantage
Solid understanding of cybersecurity principles and secure network architecture
Familiarity/Experience in Cyber Security, including Endpoint, SOAR, and SIEM
Experience with AI platforms such as Staircase AI and Gemini
Full English proficiency is a must
Willingness to travel up to 25%

Benefits

Comp & perks

Equal-opportunity employer committed to fostering a diverse and inclusive work environment
Special accommodations available upon request in all selection phases