Technical Account Manager – Healthcare

Claroty

. Partner with customers to plan, design, deploy, and configure Claroty’s solutions to meet technical and business objectives .

Posted 11/12/2026full-timeRemote • United StatesMid-LevelSenior💰 $140,000 - $160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Technical Account Management and Professional Services, with a strong focus on networking standards, cybersecurity principles, and customer engagement. Capable of developing technical documentation and driving strategic conversations with stakeholders.

Highest-signal resume keywords

Technical Account ManagementNetworking Standards and ProtocolsCybersecurity PrinciplesProject ManagementCustomer-Centric Mindset

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TCP/IPRoutingSwitchingDNSDHCPHL7DICOMNetwork SegmentationMySQLPostgres

Soft Skills

TroubleshootingProblem SolvingCommunicationPresentationCustomer Relationship Management

Industry Keywords

Professional ServicesTechnical Account ManagementCybersecurityHealthcare ProtocolsNetwork Architecture

Tech Stack

Tools & technologies

Cyber SecurityDNSMySQLPostgresSwitchingTCP/IP

About the role

Key responsibilities & impact

Partner with customers to plan, design, deploy, and configure Claroty’s solutions to meet technical and business objectives
Serve as the primary technical point of contact for customers, owning technical requirements and ensuring alignment with best practices
Provide ongoing technical guidance, architecture recommendations, and optimization strategies
Identify risks, gaps, and opportunities for improvement across customer environments
Translate customer feedback, industry trends, and field insights into recommendations for Product, Engineering, and Customer Success teams
Develop technical artifacts, documentation, playbooks, and best practices
Support escalations and complex technical scenarios with Support and R&D teams
Drive executive-level technical conversations and present strategic roadmaps aligned with customers’ cybersecurity and operational objectives
Travel for on-site engagements, workshops, and strategic meetings

Requirements

What you’ll need

5+ years of experience in Professional Services, Technical Account Management, Network Engineering, or similar customer-facing technical roles
Strong understanding of networking standards and protocols, including TCP/IP, routing, switching, DNS, and DHCP
Knowledge of healthcare-specific protocols such as HL7 and DICOM
Familiarity with principles of network segmentation
Solid understanding of cybersecurity principles and secure network architecture
Previous experience with cybersecurity products and work processes
At least basic experience working with databases; MySQL and Postgres preferred
Project Management experience and skills
Strong troubleshooting and problem solving skills
Strong communication and presentation skills with the ability to engage both technical and executive stakeholders
Customer-centric mindset with the ability to build trusted, long-term partnerships
Willingness to travel up to 10%

Benefits

Comp & perks

Travel to support on-site engagements, workshops, and strategic meetings
Equal-opportunity employer committed to a diverse and inclusive work environment
Special accommodations available upon request in all selection phases