Customer Success Associate

Clasp

. Serve as the first point of contact for customers, delivering prompt, clear, and empathetic support via calls, email, and chat .

Posted 10/9/2026full-timeRemote • United StatesJuniorMid-Level💰 $65,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication and analytical skills to provide exceptional customer support in the loan industry. Proficient in managing escalated issues and maintaining accurate records while collaborating with internal teams.

Highest-signal resume keywords

Strong Communication SkillsCustomer-FocusedAnalytical SkillsBasic Technical SkillsExperience with Loan Products

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Loan ProductsLoan UnderwritingFinancial AidAttention to DetailProblem Solving

Soft Skills

EmpathyProactive Issue ResolutionRelationship BuildingClear CommunicationAbility to Handle High Volume Tasks

Tools & Technologies

MS OfficeLoan Origination SystemsZendesk

Industry Keywords

Customer SupportEscalated CallsDocumentationRemote WorkFast-Paced Environment

About the role

Key responsibilities & impact

Serve as the first point of contact for customers, delivering prompt, clear, and empathetic support via calls, email, and chat
Answer customer inquiries, providing clear information on loan products and statuses
Assist customers with online applications and troubleshooting
Build and maintain positive relationships with customers at every stage of their journey
Address inquiries, resolve concerns, and manage escalated issues with clear and timely communication
Handle complaints, conduct thorough research, and supply required documentation to external agencies as needed
Collaborate with internal teams to resolve customer issues and keep records accurate and up to date

Requirements

What you’ll need

Remote (ET & CT time zones only)
Strong communication skills, with an ability to clearly explain loan products
Customer-focused, empathetic, able to effectively handle escalated calls, and proactive in resolving issues
Ability to handle a high volume of tasks in a fast-paced environment
Basic technical skills and willingness to learn new tools (e.g., MS Office, loan origination systems, Zendesk)
Strong analytical skills with attention to detail and accuracy
Candidates must be authorized to work in the United States for any employer
This role is not eligible for immigration sponsorship, now or in the future
Experience with Financial Aid is a plus, but not required
Prior loan underwriting experience is a plus, but not required

Benefits

Comp & perks

Competitive cash and equity compensation
Health benefits (health, dental, & vision)
401k + match
Flexible PTO policy
Opportunities to grow and perform in a fast-paced environment alongside a stellar team