Clasp

Customer Success Manager

• Own a portfolio of university partner relationships from post-signing kickoff through ongoing renewal
• Run regular MBRs/QBRs with partner stakeholders
• Build AI-powered dashboards and reporting artifacts showing loan portfolio performance, enrollment, retention, and revenue outcomes
• Advocate internally for partner-driven product needs
• Escalate and drive resolution of program breakages
• Advise CFOs, VPs of Enrollment, and financial aid leaders as a subject-matter expert
• Develop and apply perspectives on higher-education funding, enrollment, and financial aid pressures
• Navigate internal systems to support onboarding and understand loan products
• Coordinate cross-functionally to keep programs running smoothly
• Travel up to 10% as required

Partner Success Manager, Higher Ed

Full-stack Engineer

• Design, build, and maintain features across the loan origination platform, from application intake and decisioning logic through servicing and collections workflows
• Build and maintain internal operational tooling for managing loans, configuring programs, running reports, and responding to school and borrower needs
• Participate in architecture decisions, code reviews, and technical design discussions
• Apply AI-assisted development techniques for code generation, test writing, refactoring, and documentation
• Collaborate with compliance and legal to implement TILA, ECOA, fair lending, and state licensing requirements
• Develop and instrument data pipelines with the data team for credit modeling, compliance reporting, and school-facing portfolio analytics
• Engage occasionally with school and university technical stakeholders about integration needs and platform reliability
• Contribute to a culture of continuous learning, high standards, and direct, low-ego feedback
• Report to the Engineering Director, Lending and work with teammates and stakeholders to build a resilient, highly available, compliant lending workbench

Senior Full Stack Engineer, Lending

• Own the HubSpot instance end to end across portals, including object model, lifecycle stages, properties, associations, pipelines, workflows, forms, integrations, and marketing contact economics
• Reconcile duplicate records, retire obsolete workflows, audit installed apps, and maintain consent and deliverability
• Define funnel stages and GTM metrics across Clasp Talent and Clasp Finance
• Enforce pipeline and data hygiene through automation
• Implement territory, segmentation, ICP logic, routing, SLAs, and lifecycle transitions in the CRM
• Build lead and account scoring and quota and compensation tracking infrastructure
• Build enrichment and data waterfalls, signal-based plays, automated research, and personalization
• Build behavior-triggered lifecycle campaigns
• Instrument the student funnel end to end and address applicant drop-off
• Build and maintain landing pages, HubSpot CMS modules, and forms
• Build and maintain API, webhook, and OAuth integrations between HubSpot, the product, and third-party services
• Design dependable data flows with validation, observability, consent handling, access controls, and failure recovery
• Partner with the data team to deliver clean, reportable HubSpot data to Snowflake and AI analytics agents
• Build AI enrichment, research, deal-desk, and self-serve reporting automations
• Plan and implement CRM changes without breaking historical reporting or team trust
• Communicate changes, support adoption, and maintain change records
• Collaborate with Sales, Marketing, Customer Success, Finance, Data, and Engineering
• Own work from discovery and design through implementation, testing, launch, and post-launch support
• Document architecture, CRM configuration, integrations, and operational runbooks
• Train and support internal teams
• Measure and improve conversion across both funnels, monitor production diagnostics, and quantify impact

GTM Engineer

• Deliver high-energy, compelling partner engagements using storytelling, visuals, and real impact examples
• Ask deeper questions about multi-year goals, hiring strategies, and industry shifts to uncover expansion opportunities
• Maintain fluency in Clasp’s creative output, talent fulfillment roadmap, and performance metrics
• Partner with sales and implementation teams to streamline launches from pre-sale through steady state
• Guide partners through onboarding, scoping, and translating requirements into actionable builds
• Deliver training and change management support to ensure adoption and long-term impact
• Analyze partner metrics and feedback to identify risks and opportunities
• Present materials developed by internal teams with authority and context
• Serve as a subject matter expert and trusted advisor
• Conduct business reviews and regular touch points to enhance partner satisfaction and expand Clasp’s value
• Collaborate with Sales, Implementation, Product, Marketing, and Talent Fulfillment

Partner Success Manager

• Serve as a strategic advisor and enthusiastic champion for Clasp’s employer partners
• Own a portfolio of partners and build excitement, strengthen alignment, and drive long-term growth
• Deliver high-energy partner engagements using storytelling, visuals, and real impact examples
• Ask probing questions about multi-year goals, hiring strategies, and industry shifts to uncover expansion opportunities
• Maintain fluency in Clasp’s creative output, talent fulfillment roadmap, and performance metrics
• Partner with Sales and Implementation to streamline launches from pre-sale through steady state
• Guide partners through onboarding, scoping, and translating requirements into actionable builds
• Deliver training and change management support to drive adoption and long-term impact
• Analyze partner metrics and feedback to identify risks and opportunities
• Present materials developed by internal teams with authority and context
• Serve as a subject matter expert and trusted advisor
• Conduct high-impact business reviews and regular touchpoints to enhance partner satisfaction and expand Clasp’s value
• Collaborate with Sales, Implementation, Product, Marketing, and Talent Fulfillment

Senior Partner Success Manager

Account Executive

• Own an assigned territory to consistently generate your pipeline through networking, event attendance, and outbound prospecting
• Close deals to meet or exceed quarterly ARR targets
• Lead complex, consultative sales cycles from discovery through close, aligning Clasp’s solutions to customer business outcomes
• Deliver well-structured and persuasive sales presentations that frame the value of a Clasp partnership within the prospect’s priorities and problems
• Develop and design custom programs for customers based on a deep understanding of their business requirements; provide thorough, data-driven ROI analysis to make the business case
• Build and manage strong middle-to-late funnel deal strategy, including regular touchpoints, stakeholder alignment, multi-threading, and purchase process mapping
• Represent Clasp externally at industry conferences and events, generating top-of-funnel opportunities and building trusted relationships
• Maintain disciplined CRM hygiene and accurate forecasting for all owned companies, contacts, and deals
• Work cross-functionally with Marketing and Partner Success teams to ensure seamless handoffs and improved conversion rates
• Provide feedback to Clasp’s Product team identifying enhancements frequently requested during sales processes that will improve Clasp’s win and retention rate
• Own the sales lifecycle from networking and outreach through close, using deep discovery, tailored solutioning, and data-backed storytelling
• Collaborate with Leadership, Marketing, Product, and Partner Success to deliver a high-trust buying experience and accelerate ARR growth

Partner Success Manager, Higher Ed

Senior Full Stack Engineer, Lending

GTM Engineer

Partner Success Manager

Senior Partner Success Manager

Enterprise Account Executive