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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in account management and customer success, with strong problem-solving and analytical skills to identify partner challenges and design effective solutions. Proven ability to build relationships and communicate effectively across diverse audiences while collaborating with multiple departments to implement strategies.
Highest-signal resume keywords
Account ManagementCustomer SuccessProblem-Solving SkillsRelationship-BuildingStrategic Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Analytical SkillsCollaborative MindsetAdaptabilityResilience
Industry Keywords
Education BenefitsWorkforce DevelopmentUpskilling ProgramsHuman ResourcesTalent AcquisitionHealthcare Industry
About the role
Key responsibilities & impact- Deliver high-energy, compelling partner engagements using storytelling, visuals, and real impact examples
- Ask deeper questions about multi-year goals, hiring strategies, and industry shifts to uncover expansion opportunities
- Maintain fluency in Clasp’s creative output, talent fulfillment roadmap, and performance metrics
- Partner with sales and implementation teams to streamline launches from pre-sale through steady state
- Guide partners through onboarding, scoping, and translating requirements into actionable builds
- Deliver training and change management support to ensure adoption and long-term impact
- Analyze partner metrics and feedback to identify risks and opportunities
- Present materials developed by internal teams with authority and context
- Serve as a subject matter expert and trusted advisor
- Conduct business reviews and regular touch points to enhance partner satisfaction and expand Clasp’s value
- Collaborate with Sales, Implementation, Product, Marketing, and Talent Fulfillment
Requirements
What you’ll need- Experience in account management, customer success, management consulting, or another client/customer-facing role
- Proven problem-solving and analytical skills to identify partner challenges and risks and design effective solutions
- Relationship-building and communication skills to foster trust, understanding, and alignment across diverse audiences
- Excellent communication skills and ability to think strategically while executing tactically
- Collaborative mindset and experience working across multiple departments to build cohesive strategies and implement cross-functional initiatives
- Adaptability and resilience in a fast-paced, evolving high-growth company
- Familiarity with education benefits, workforce development, or upskilling programs (nice to have)
- Experience working with human resources and/or talent acquisition stakeholders (nice to have)
- Understanding of the healthcare industry (nice to have)
- Candidates who require current or future visa sponsorship are not eligible for this role
Benefits
Comp & perks- Competitive cash and equity compensation
- Health benefits (health, dental, & vision)
- 401k
- Commuter benefits
- Flexible PTO policy
- Opportunities to grow and perform in a fast-paced environment alongside a stellar team