Partner Success Manager, Higher Ed

Clasp

. Own a portfolio of university partner relationships from post-signing kickoff through ongoing renewal .

Posted 10/2/2026full-timeRemote • United StatesMid-LevelSenior💰 $95,000 - $125,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in higher education enrollment management and financial aid operations, with a strong ability to manage B2B partner relationships and utilize AI tools for data reporting and analysis. Possesses executive-level communication skills to effectively engage with senior stakeholders and navigate complex internal systems.

Highest-signal resume keywords

Higher Education ExpertiseB2B Client Relationship ManagementAI Tools ProficiencyExecutive-Level CommunicationFinancial Aid Operations Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Enrollment ManagementFinancial Aid OperationsLoan Funding ProcessingDashboard DevelopmentData Analysis

Soft Skills

Consultative MindsetConstructive ChallengeCross-Functional Coordination

Tools & Technologies

AI ToolsClaudeChatGPT

Industry Keywords

Education FintechLoan ServicerISA ProviderHigher-Ed Consulting

About the role

Key responsibilities & impact

Own a portfolio of university partner relationships from post-signing kickoff through ongoing renewal
Run regular MBRs/QBRs with partner stakeholders
Build AI-powered dashboards and reporting artifacts showing loan portfolio performance, enrollment, retention, and revenue outcomes
Advocate internally for partner-driven product needs
Escalate and drive resolution of program breakages
Advise CFOs, VPs of Enrollment, and financial aid leaders as a subject-matter expert
Develop and apply perspectives on higher-education funding, enrollment, and financial aid pressures
Navigate internal systems to support onboarding and understand loan products
Coordinate cross-functionally to keep programs running smoothly
Travel up to 10% as required

Requirements

What you’ll need

Demonstrated subject-matter expertise in higher education — enrollment management and/or financial aid operations, including how schools process federal and private loan funding
Proven experience owning an external B2B client or partner relationship end to end, from onboarding through renewal
Comfort independently using AI tools (e.g., Claude, ChatGPT) to build client-facing dashboards, reports, or analyses
Executive-level communication skills, with the ability to run a room with senior stakeholders like a CFO or VP of Enrollment, unsupervised
Consultative mindset and ability to challenge partners constructively
Comfort navigating internal systems, understanding loan products, and coordinating with onboarding/implementation teams
Nice to have: experience at an education fintech, loan servicer, ISA provider, or in higher-ed consulting
Must be authorized to work in the United States for any employer
This role is not eligible for immigration sponsorship, now or in the future
Must be based in the Eastern or Central time zones

Benefits

Comp & perks

Equity compensation
Health benefits (medical, dental, & vision)
401k + match
Flexible PTO policy
Opportunities to grow and perform in a fast-paced environment alongside a stellar team
Company-paid travel up to seven times per year for team and company-wide gatherings