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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in account management and customer success, with a strong focus on relationship-building, strategic communication, and cross-functional collaboration. Capable of analyzing partner metrics to drive growth and enhance satisfaction while adapting to a fast-paced environment.
Highest-signal resume keywords
Account ManagementCustomer SuccessProblem-Solving SkillsRelationship-BuildingStrategic Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Analytical SkillsCollaborative MindsetAdaptabilityResilience
Industry Keywords
Education BenefitsWorkforce DevelopmentUpskilling ProgramsHuman ResourcesTalent AcquisitionHealthcare Industry
About the role
Key responsibilities & impact- Serve as a strategic advisor and enthusiastic champion for Clasp’s employer partners
- Own a portfolio of partners and build excitement, strengthen alignment, and drive long-term growth
- Deliver high-energy partner engagements using storytelling, visuals, and real impact examples
- Ask probing questions about multi-year goals, hiring strategies, and industry shifts to uncover expansion opportunities
- Maintain fluency in Clasp’s creative output, talent fulfillment roadmap, and performance metrics
- Partner with Sales and Implementation to streamline launches from pre-sale through steady state
- Guide partners through onboarding, scoping, and translating requirements into actionable builds
- Deliver training and change management support to drive adoption and long-term impact
- Analyze partner metrics and feedback to identify risks and opportunities
- Present materials developed by internal teams with authority and context
- Serve as a subject matter expert and trusted advisor
- Conduct high-impact business reviews and regular touchpoints to enhance partner satisfaction and expand Clasp’s value
- Collaborate with Sales, Implementation, Product, Marketing, and Talent Fulfillment
Requirements
What you’ll need- Experience in account management, customer success, management consulting, or another client/customer-facing role
- Proven problem-solving and analytical skills to identify partner challenges and risks and design effective solutions
- Relationship-building and communication skills to foster trust, understanding, and alignment across diverse audiences
- Excellent communication skills and ability to think strategically while executing tactically
- Collaborative mindset with experience working across multiple departments to build cohesive strategies and implement cross-functional initiatives
- Adaptability and resilience in a fast-paced, evolving high-growth company
- Remote availability in the ET or CT time zones
- Some travel required
- Candidates who require current or future visa sponsorship are not eligible for this role
- Nice to have: familiarity with education benefits, workforce development, or upskilling programs
- Nice to have: experience working with human resources and/or talent acquisition stakeholders
- Nice to have: understanding of the healthcare industry
Benefits
Comp & perks- Competitive cash and equity compensation
- Health benefits (health, dental, & vision)
- 401k
- Commuter benefits
- Flexible PTO policy
- Opportunities to grow and perform in a fast-paced environment alongside a stellar team