Product Communications Specialist

ClassLink

. Learn ClassLink products, features, releases, workflows, use cases, limitations, audiences, and terminology .

Posted 9/22/2026full-timeRemote • United StatesMid-LevelSenior💰 $70,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in product communications and content strategy, with a strong focus on creating effective messaging and managing cross-functional collaboration. Proficient in utilizing AI and marketing data to enhance communication efforts and drive audience engagement.

Highest-signal resume keywords

Product CommunicationsContent StrategyB2B MarketingStrong Writing SkillsSEO Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Content CreationProject ManagementEditingCampaign DevelopmentWebpage ManagementNurture ProgramsAudience AnalysisCommunication PlanningProduct MessagingTechnical Writing

Soft Skills

CuriosityGood JudgmentInitiativeCollaborationOrganizational Skills

Tools & Technologies

AI ToolsMarketing AutomationCRMWeb Analytics

Industry Keywords

EdTechSaaSCybersecurityIdentity ManagementAccess Management

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Learn ClassLink products, features, releases, workflows, use cases, limitations, audiences, and terminology
Build product messaging, value statements, FAQs, talking points, and reusable terminology
Keep product webpages current and useful
Identify opportunities for new pages, FAQs, and resources
Adapt product stories for clients, prospects, partners, and employees
Collaborate with Product and Marketing to plan communications for releases
Create communication plans defining audiences, messages, channels, content, owners, and timing
Match communication approaches to product releases, from updates to full campaigns
Coordinate with Creative, Web, Learning Design, Technical Writing, and other teams
Maintain consistent product messaging across webpages, email, campaigns, product news, presentations, events, and internal communications
Create ongoing product content including blog series, explainers, comparisons, FAQs, use cases, and resources
Write content or prepare briefs for other writers
Incorporate customer stories and proof points
Build relationships across Product, Marketing, Sales, Client Services, Learning Design, Technical Writing, and Creative
Track owners, deadlines, follow-ups, and next steps
Coordinate events, webinars, social, PR, newsletters, customer stories, and case studies when appropriate
Develop repeatable processes for planning, creating, updating, and reusing communications
Use AI with judgment and fact-checking
Own assigned product communication projects from planning through completion
Maintain a pipeline of launches, nurture campaigns, product content, and webpage opportunities
Recommend communication priorities based on product priorities, audience feedback, and engagement

Requirements

What you’ll need

5+ years in product communications, product marketing, content strategy, B2B marketing, or related work
Bachelor’s degree or equivalent professional experience
Strong writing and editing skills
Experience with launches, nurture campaigns, webpages, blogs, email, or other content supporting audience action
Curiosity about product functionality and user needs
Ability to organize projects, people, deadlines, and details
Initiative to identify gaps and recommend next steps
Good judgment and experience working across Product, Marketing, Sales, technical teams, and other partners
Comfort using AI and marketing data to improve work
Ability to travel up to 15% for company and team retreats and meetings
Preferred: experience in edtech, SaaS, cybersecurity, identity and access management, or another complex-product industry
Preferred: experience working with product managers, engineers, technical writers, and customer-facing teams
Preferred: familiarity with SEO, AI-powered discovery, marketing automation, CRM, or web analytics
Preferred: experience building product content or nurture programs

Benefits

Comp & perks

4+ weeks of vacation
13+ paid holidays
12 weeks fully paid parental leave for all parents
401(k) with 0.5:1 company match
Medical, dental, and vision plans
Company-paid life insurance
Company-paid short-term disability insurance
Company-paid long-term disability insurance
Voluntary supplemental life, accident, and pet insurance
Paid volunteer days through ClassLink Cares
Tuition reimbursement for continued education
Coaching and internal programs supporting career and personal growth
Annual company retreats and team events