CS Manager

Clear Star

. Lead, manage, and inspire a team of Client Service Advocates and Team Leads .

Posted 10/4/2026full-timeRemote • United StatesJuniorMid-Level💰 $60,000 - $65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and coaching abilities to manage and develop a remote team of Client Service Advocates. Proficient in utilizing data-driven insights to enhance client service performance and ensure high customer satisfaction.

Highest-signal resume keywords

Team LeadershipClient Service ManagementData AnalysisDomo ProficiencyCRM Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Service ManagementTechnical SupportData VisualizationPerformance TrackingMicrosoft Office SuiteSalesforceZendeskKPI TrackingIssue ResolutionPolicy Design

Soft Skills

CoachingMotivationCommunicationProblem-SolvingTime Management

Tools & Technologies

DomoSalesforceZendeskMicrosoft Office SuiteTicketing Platforms

Industry Keywords

Client ServiceCustomer ExperienceRemote Team ManagementPerformance FeedbackContinuous Learning

Tech Stack

Tools & technologies

Swift

About the role

Key responsibilities & impact

Lead, manage, and inspire a team of Client Service Advocates and Team Leads
Drive team performance across productivity, attendance, quality, and customer experience
Conduct regular 1:1s, set objectives, and deliver coaching
Foster continuous learning and support professional development
Motivate and develop team members through accountability, recognition, and performance feedback
Champion a customer-centric approach and ensure swift, effective issue resolution
Design, implement, and improve client service policies, procedures, and standards
Partner with cross-functional teams and leadership to address client needs and enhance service offerings
Track and measure client service KPIs, including response time, customer satisfaction, and first-touch resolution
Generate performance reports and feedback loops to identify trends and improvement opportunities
Use Domo or comparable platforms to monitor team performance and inform operational decisions
Build collaborative relationships with operations, account management, and leadership

Requirements

What you’ll need

2–5 years of experience in a customer service management or supervisory role
2+ years of Level II client support or technical support experience with a commercial application
Demonstrated ability to lead, coach, and develop a team in a remote or distributed environment
Strong analytical and data-driven mindset
Experience with Domo or comparable data visualization and performance tracking platforms
Proficiency in Microsoft Office Suite
Experience with CRM and ticketing platforms such as Salesforce, Zendesk, or equivalent
Excellent written and verbal communication and interpersonal skills
Strong problem-solving skills with the ability to manage conflict and drive resolution effectively
Highly organized with strong time management skills and the ability to manage competing priorities independently
Proven ability to learn and apply new software tools and systems quickly with minimal supervision
Reliable, secure high-speed internet connection; cable or fiber, with minimum 75 Mbps download / 10 Mbps upload preferred
Dedicated home office space that is noise- and distraction-free, with a strong wireless or wired Ethernet connection
Valid physical address; PO Boxes not supported
Ability and desire to communicate and collaborate with team members via chat and webcam
H-1B Visa Sponsorship is not available for this role

Benefits

Comp & perks

Paid healthcare premiums
Paid life insurance premiums
Low-cost dental insurance
Low-cost vision insurance
Company-paid basic life insurance
Company-paid Short-Term Disability policy
Employee assistance program
401(k) matching up to 4%
Time off
9 company paid holidays
2 additional days of paid time off for volunteer activities
Learning and development opportunities
Employee Referral Program