Clear Star

Manager

• Lead, manage, and inspire a team of Client Service Advocates and Team Leads
• Drive team performance across productivity, attendance, quality, and customer experience
• Conduct regular 1:1s, set objectives, and deliver coaching
• Foster continuous learning and support professional development
• Motivate and develop team members through accountability, recognition, and performance feedback
• Champion a customer-centric approach and ensure swift, effective issue resolution
• Design, implement, and improve client service policies, procedures, and standards
• Partner with cross-functional teams and leadership to address client needs and enhance service offerings
• Track and measure client service KPIs, including response time, customer satisfaction, and first-touch resolution
• Generate performance reports and feedback loops to identify trends and improvement opportunities
• Use Domo or comparable platforms to monitor team performance and inform operational decisions
• Build collaborative relationships with operations, account management, and leadership

CS Manager