Global Operations Specialist II

Clear Star

. Manage escalated orders, complex verifications, and exception cases .

Posted 10/13/2026full-timeRemote • United StatesJuniorMid-Level💰 $45,000 - $50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates advanced knowledge of verification processes, compliance standards, and quality controls while effectively managing escalated orders and high-risk client communications. Proven ability to analyze operational data for workflow enhancements and maintain compliance in fast-paced environments.

Highest-signal resume keywords

Background Screening ExperiencePBSA CertificationFCRA KnowledgeClient Communication ManagementProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Verification ProcessesQuality StandardsOperational Data AnalysisWorkflow EnhancementsEscalation Management

Soft Skills

Excellent Communication SkillsDetail-OrientedAnalytical SkillsAbility to Manage AmbiguityInfluencing Peers

Tools & Technologies

Standard Operating Procedures (SOPs)Quality Review Tools

Certifications & Qualifications

PBSA Certification

Industry Keywords

Compliance StandardsOperational EnvironmentsContinuous ImprovementError Reduction StrategiesClient Satisfaction

About the role

Key responsibilities & impact

Manage escalated orders, complex verifications, and exception cases
Serve as a point of contact for high-risk or sensitive client and internal communications
Apply advanced knowledge of verification processes, compliance standards, and quality controls
Identify recurring issues or performance trends and escalate findings to Compliance and Operations leadership
Support monitoring efforts related to global operations team performance and quality reviews
Provide guidance and informal coaching to frontline Operations Specialists
Conduct targeted quality reviews and assist with remediation planning
Collaborate with Compliance, Product, Implementations, and Customer Support to resolve operational gaps
Maintain and enhance standard operating procedures (SOPs) to ensure clarity and consistency
Analyze operational data to recommend workflow enhancements and error reduction strategies
Stabilize quality performance through proactive oversight and exception management
Reduce error rates by resolving complex cases accurately and efficiently
Strengthen monitoring and accountability across operational teams
Improve client satisfaction by managing sensitive or high-risk communications
Contribute to continuous improvement of workflows and compliance adherence

Requirements

What you’ll need

2–4+ years of experience in background screening
PBSA Certification
Working knowledge of FCRA, verification processes, and quality standards
Experience handling escalations, client communications, or complex workflows
Demonstrated ability to operate as a senior contributor within an operations team
Strong problem-solving and analytical skills
Excellent communication skills and sound professional judgment
Detail-oriented with the ability to manage ambiguity
Strong understanding of compliance-driven operational environments
Ability to identify trends and escalate appropriately
Ability to influence peers through guidance and knowledge sharing
Comfort working in fast-paced, regulated workflows
Bachelor's degree preferred or equivalent work experience

Benefits

Comp & perks

Paid healthcare and life insurance premiums
Low-cost dental and vision insurance
Company-paid basic life insurance
Company-paid Short-Term Disability policy
Employee assistance program
401(k) matching up to 4%
Time off
9 company paid holidays
2 additional days of paid time off for volunteer activities
Searching for Stars Employee Referral Program
Learning and development opportunities
Remote-first culture with flexibility and digital collaboration tools