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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong capabilities in handling member inquiries, processing payments, and maintaining accurate member records. Proficient in managing high call volumes while providing excellent customer service and communication.
Highest-signal resume keywords
Member Enquiries ManagementInbound Call HandlingPayment ProcessingDetail OrientationExcellent Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Payment ProcessingRecord UpdatingTelephone Campaign AssistanceVoicemail ManagementExcel Proficiency
Soft Skills
Personable CommunicationEngaging Customer Experience
Industry Keywords
Member CorrespondenceCall Volume ManagementHybrid Work EnvironmentTelford Office Training
About the role
Key responsibilities & impact- Deal with member enquiries and requests
- Handle inbound calls and respond to emails
- Process payments and update member records
- Assist with incoming post and dispatch of member correspondence
- Assist with a telephone campaign relating to member renewals
- Make 25+ calls per hour while creating a personable and engaging experience
- Leave voicemails for unanswered calls
- Update contact details and escalate invalid numbers to a supervisor
Requirements
What you’ll need- Dealing with members enquiries and requests
- Handling inbound calls, responding to emails, processing payments and updating member records
- Assisting with incoming post and despatch of member correspondence
- Assisting with a telephone campaign relating to members renewals
- 25+ calls per hour
- Leaving voicemails for anyone who has not answered
- Updating contact numbers, addresses and email details, and noting invalid numbers for escalation to supervisor
- Training in the Telford office
- Hybrid: 2 days per week in office
- Highly detail orientated
- Personable and comfortable over the phone
- Excellent communication skills
- Previous experience using Excel
- Previous experience taking card payments over the phone
Benefits
Comp & perks- Hybrid working: 3 days per week from home and 2 days in the Telford office
- Full-time schedule of 37.5 hours per week
- Flexible, short-term 6-month fixed-term contract opportunity