ClearCourse

Customer Support

• Deal with member enquiries and requests
• Handle inbound calls and respond to emails
• Process payments and update member records
• Assist with incoming post and dispatch of member correspondence
• Assist with a telephone campaign relating to member renewals
• Make 25+ calls per hour while creating a personable and engaging experience
• Leave voicemails for unanswered calls
• Update contact details and escalate invalid numbers to a supervisor

Customer Service Agent