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OTC Associate
ClearCourse. Proactively collect debt across assigned ledgers, prioritising by ageing, risk and payment behaviour .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in credit control and collections, with a strong focus on managing customer accounts, resolving disputes, and maximizing cash collection. Proficient in using finance systems and Excel for effective account reconciliation and risk assessment.
Highest-signal resume keywords
Credit Control ExperienceCollections ManagementAccount Reconciliation SkillsProfessional CommunicationNetSuite Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Debt CollectionAccount ManagementDispute ResolutionCredit Risk AssessmentPayment AllocationStatement ReconciliationCustomer Data ManagementExcel ProficiencyFinance Systems SkillsPortfolio Management
Soft Skills
Detail-OrientedOrganizational SkillsJudgment on Credit RiskAbility to PrioritizeProfessional Communication
Tools & Technologies
NetSuiteCRM SoftwareERP Systems
Industry Keywords
Accounts ReceivableB2B Software EnvironmentShared ServicesDebt Review Meetings
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Proactively collect debt across assigned ledgers, prioritising by ageing, risk and payment behaviour
- Escalate high-risk accounts, potential bad debts and insolvencies to the O2C Lead
- Document and follow up customer commitments to pay
- Own disputes and invoice queries through to resolution
- Carry out statement reconciliations and investigate account discrepancies
- Support the Sales Ledger team with payment allocation and remittance advice
- Keep customer master data accurate and complete
- Run credit checks, open new accounts and recommend credit limit changes
- Participate in debt review meetings with Sales, Operations, Customer Success and Finance
- Record collection activity in the CRM and support audit requests
- Identify ways to reduce manual effort and improve customer experience
- Manage a portfolio of customer accounts to maximise cash collection, minimise overdue debt and resolve disputes
Requirements
What you’ll need- Experience in credit control, collections or accounts receivable
- Confident, professional communication, including on difficult conversations
- A methodical, detail-focused approach with good reconciliation skills
- Good organisation and the ability to prioritise a busy portfolio
- Sound judgement on credit risk, and good Excel and finance systems skills
- Experience with NetSuite or a similar ERP (bonus)
- Experience in a shared services or B2B software environment (bonus)
Benefits
Comp & perks- Competitive base salary
- Full-time temporary contract
- Hybrid working arrangement