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ClearCourse

Support Manager

ClearCourse

. Lead the UK and Australia support team .

Posted 10/13/2026full-timeRemote • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing support teams across multiple time zones, focusing on service quality and customer experience. Proven ability to analyze service desk data for insights and improve processes and tools.

Highest-signal resume keywords
Team ManagementIncident ManagementRequest ManagementProblem ManagementService Performance Reporting

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Service Desk ManagementData AnalysisProcess ImprovementTrend ReportingCustomer Experience Management
Soft Skills
CoachingLeadershipFlexibilityCommunication
Industry Keywords
SaaSMulti-Time-Zone ExperienceService QualityEscalation Management

About the role

Key responsibilities & impact
  • Lead the UK and Australia support team
  • Coach and develop a team of six across two time zones
  • Deputise for the Head of Support
  • Own service quality and customer experience
  • Act as the go-to for escalations
  • Manage rotas to cover UK and Australian hours
  • Turn service desk data into insight that cuts repeat contact
  • Improve processes, tools and knowledge base
  • Build a path into senior leadership

Requirements

What you’ll need
  • Proven experience managing a support or service desk team
  • Strong grasp of incident, request and problem management
  • Experience reporting on trends and service performance
  • Flexibility to work early or late for Australian hours
  • SaaS and multi-time-zone experience is a bonus

Benefits

Comp & perks
  • 25 days holiday plus bank holidays
  • Hybrid and flexible working options
  • Private medical cover
  • Health cash plan
  • Life assurance
  • Access to the Calm wellbeing app
  • Perkbox employee benefits platform
  • Enhanced parental leave
  • Cycle to work scheme
  • Volunteering days
  • Employee Assistance Programme
  • Ongoing learning, development, and career progression across the ClearCourse Group