Customer Success Lead

clearer.io

. Define and run the Customer Success strategy for APAC, positioning clearer.io as a trusted partner to enterprise and mid-market clients .

Posted 9/25/2026full-timeSydney • AustraliaSenior💰 A$105,000 - A$110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Success strategy development and execution, with a focus on improving customer satisfaction and retention metrics. Proven ability to analyze data and provide strategic insights that align with business outcomes in the APAC region.

Highest-signal resume keywords

Customer Success StrategyAccount ManagementAnalytical ThinkingClear CommunicationSaaS Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer SuccessAccount ManagementData AnalysisRetention MetricsOnboarding FrameworksAdoption FrameworksStrategic AlignmentUpsell InitiativesCross-Sell InitiativesChurn Prevention

Soft Skills

Relationship BuildingStrategic ThinkingCross-Functional CollaborationProject Management

Tools & Technologies

Vitally.io

Industry Keywords

APACEnterprise AccountsMid-Market AccountsCustomer SatisfactionNet Revenue Retention

About the role

Key responsibilities & impact

Define and run the Customer Success strategy for APAC, positioning clearer.io as a trusted partner to enterprise and mid-market clients
Manage top-tier accounts, setting the standard for engagement, escalation and strategic alignment
Build onboarding, adoption and retention frameworks in Vitally.io to improve customer satisfaction and Net Revenue Retention
Act as a strategic advisor to executive stakeholders, connecting business outcomes to the company's products
Partner with Sales and Marketing on upsell and cross-sell initiatives
Identify at-risk accounts and intervene before churn
Turn usage data and customer feedback into insights that shape strategy and influence the product roadmap
Report on Customer Success results linked to retention, adoption and commercial metrics
Work closely with the VP of Growth to trial, implement and scale effective approaches

Requirements

What you’ll need

4+ years in Customer Success or Account Management, ideally SaaS
A track record of leading CS initiatives that produced measurable results
Strong analytical and strategic thinking
Clear, confident communication — you build relationships quickly
Comfort working cross-functionally and running your own projects
Experience with Vitally.io or similar CS platforms (nice to have)
Enterprise or mid-market account experience in APAC (nice to have)

Benefits

Comp & perks

Your birthday off - a full paid day, just for you, every year
Give Back Day - a paid day each year to volunteer for a cause you care about
Bonusly peer recognition — real-time shout-outs tied to our values, with points that convert to real rewards
Clearer Together - each quarter, one employee who exemplifies our values wins a fully-funded 5-night trip to one of our global offices (Sydney, Berlin, Leicester, Irvine or Ho Chi Minh City)
Stopover - travelling near one of our offices? Once a year we'll fund a day with the local team
Hybrid work arrangement: Sydney CBD office Monday to Thursday and Fridays from home