clearer.io

Customer Success Manager

• Define and run the Customer Success strategy for APAC, positioning clearer.io as a trusted partner to enterprise and mid-market clients
• Manage top-tier accounts, setting the standard for engagement, escalation and strategic alignment
• Build onboarding, adoption and retention frameworks in Vitally.io to improve customer satisfaction and Net Revenue Retention
• Act as a strategic advisor to executive stakeholders, connecting business outcomes to the company's products
• Partner with Sales and Marketing on upsell and cross-sell initiatives
• Identify at-risk accounts and intervene before churn
• Turn usage data and customer feedback into insights that shape strategy and influence the product roadmap
• Report on Customer Success results linked to retention, adoption and commercial metrics
• Work closely with the VP of Growth to trial, implement and scale effective approaches

Customer Success Lead