Customer Success Manager

clearer.io

. Own a portfolio of growing eCommerce brands .

Posted 11/7/2026full-timeRemote • United StatesMid-LevelSenior💰 $80,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success and account management within the eCommerce sector, leveraging data and AI tools to enhance merchant engagement and drive product adoption. Strong communication and stakeholder management skills are essential for fostering relationships and facilitating growth across a portfolio of brands.

Highest-signal resume keywords

Customer Success ExperienceECommerce Ecosystem KnowledgeAI Tools ProficiencyStakeholder Management SkillsData-Driven Decision Making

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Strong CommunicationProactive MindsetCollaborative Approach

Tools & Technologies

ShopifyAI Tools

Industry Keywords

Customer EngagementAccount ManagementChurn ManagementCommercial ConversationsProduct Adoption

About the role

Key responsibilities & impact

Own a portfolio of growing eCommerce brands
Identify what each merchant is trying to achieve and connect product usage to those goals
Help merchants adopt features and workflows that create value
Spot merchants who are stuck, underusing the product or not getting expected value
Run focused consultations with clear next steps
Re-onboard or redirect merchants when their original setup is no longer working
Track whether adoption is improving
Monitor usage, engagement, customer health and commercial behavior
Prioritize accounts by churn likelihood and impact
Understand why merchants are disengaging and run save and recovery conversations
Own expansion across the portfolio, including upgrades and cross-sells
Use AI tools to prioritize accounts, prepare for conversations and act faster

Requirements

What you’ll need

Strong experience in a customer-facing role, such as customer success, account management or sales
Experience with Shopify or the wider eCommerce ecosystem
Confidence in commercial conversations, from renewals and saves to upgrades
Comfort using data to decide where to focus and what to do next
Strong communication and stakeholder management skills
A proactive, collaborative, customer-first mindset
Experience in a scaled, high-volume Customer Success model
Hands-on use of AI tools in your day-to-day work

Benefits

Comp & perks

Medical, dental and vision coverage
401k
20 days PTO, plus paid holidays and sick leave
Paid parental leave
Your birthday and a Give Back Day off each year