Engagement Director

ClearPoint

. Accountable for the successful strategic execution of key client portfolios or large-scale programmes .

Posted 9/29/2026full-timeAuckland • New ZealandLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in leading complex technology and consulting programs, with a strong focus on client relationship management, financial performance, and strategic execution. Proven ability to drive results while balancing client needs and company objectives.

Highest-signal resume keywords

Executive-Level ExperienceP&L ResponsibilityClient Relationship ManagementRisk ManagementAI-Enabled Delivery

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial Performance ManagementResource PlanningDelivery MethodologiesCommercial NegotiationForecastingSOW ManagementExecutive ReportingSolution ShapingEstimationProposal Development

Soft Skills

InfluencingDelegatingBuilding TrustDriving ResultsManaging Expectations

Industry Keywords

Professional Services EconomicsC-Level StakeholdersClient OperationsEngagement StrategyDelivery LeadershipExpansion OpportunitiesClearPoint StandardsGovernanceDelivery Best PracticesMatrixed Teams

About the role

Key responsibilities & impact

Accountable for the successful strategic execution of key client portfolios or large-scale programmes
Uphold quality, profitability and exceptional client outcomes across assigned accounts
Bring ClearPoint’s delivery capabilities to life to meet clients’ strategic objectives
Report to the Chief Operating Officer
Build strong executive and senior-level client relationships
Collaboratively manage resources and strategy alongside the Client Director and Technical Director
Set engagement strategy and oversee delivery across the portfolio
Manage financial performance, including margins and forecasting
Ensure quality and manage risk
Contribute directly to client engagements through governance, executive consulting and delivery leadership
Build and maintain C-level relationships, manage expectations and act as an escalation point
Identify and pursue expansion opportunities
Lead resource planning and allocation with internal leaders
Provide oversight to delivery teams
Ensure engagements follow ClearPoint standards
Contribute to refining delivery best practices

Requirements

What you’ll need

10+ years of executive-level experience leading complex technology or consulting programmes, client operations or large portfolios
Experience with multi-million dollar budgets and P&L responsibility
Deep understanding of professional services economics, including utilisation, rates, margins, SOWs, forecasting and commercial negotiation
Track record of building trust and influence with C-level stakeholders
Comfortable leading engagements where AI agents are part of the delivery team
Ability to articulate the value of AI-enabled delivery to executives in business terms
Experience tailoring delivery methodologies, resource planning, risk management and executive reporting
Proven ability to identify and win expansion opportunities within accounts
Experience contributing to pre-sales through solution shaping, estimation and proposals
Ability to lead, influence and delegate within matrixed teams
Ability to drive results in ambiguous environments and escalate clear recommendations
Ability to balance client needs, delivery quality, team wellbeing, company reputation and commercial outcomes
Alignment with ClearPoint’s values is essential
Must be eligible to work in New Zealand

Benefits

Comp & perks

Performance incentive
Flexible and remote working arrangements where appropriate
Health insurance
Subsidised gym membership
Regular wellbeing workshops
Team fitness sessions
Dog- and kid-friendly head office
Barista coffee, drinks and snacks
Yearly BYOD allowance
Phone allowance
Annual training and professional development budget
Technology and support to use AI tools