FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Service Delivery Manager
Clearwater Analytics. Plan and oversee the fulfillment of accurate daily, monthly, quarterly, and annual reporting support and service for clients .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client engagement and operational performance within financial services, with a strong focus on investment accounting and structured products. Proven ability to manage client relationships, deliver training, and provide strategic support to enhance service delivery and reduce downtime.
Highest-signal resume keywords
Client Engagement ManagementInvestment Accounting KnowledgeFinancial Services ExpertiseMicrosoft Office ProficiencyProblem-Solving Abilities
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Investment AccountingStructured ProductsDerivativesFixed-Income SecuritiesReporting SupportOperational PerformanceDelivery Metrics ManagementDocumentation SkillsClient TrainingClient Relationship Development
Soft Skills
Attention to DetailVerbal CommunicationWritten CommunicationOrganizational SkillsInterpersonal Skills
Certifications & Qualifications
Bachelor's Degree in Accounting
Industry Keywords
Investment ManagementInsuranceFinTechInvestment OperationsClient Support
About the role
Key responsibilities & impact- Plan and oversee the fulfillment of accurate daily, monthly, quarterly, and annual reporting support and service for clients
- Manage the Client Engagement Model and client health reporting
- Ensure quality servicing and operational performance within delivery standards and standard operating procedures
- Ensure client engagement from daily users to client decision-makers
- Manage delivery metrics
- Provide guidance and mentorship to analysts
- Provide training to clients
- Coordinate and participate in resolving daily client inquiries and projects
- Develop client relationships and expand networks within client organizations while understanding client business and product needs
- Strategically plan service delivery to drive usage and proactively provide service and support to reduce client downtime and support costs
- Collaborate with sales and support groups to demonstrate the value of client support and identify opportunities for expanded support
- Maintain knowledge of product enhancements and changes in the investment accounting industry
- Aggregate client feedback and provide guidance to improve operations and expand the product offering
Requirements
What you’ll need- Working knowledge of financial services and investment accounting
- Working knowledge of structured products, derivatives, fixed-income securities, etc. preferred
- Self-starter who proactively seeks out solutions and expertise
- Able to execute in a fast-paced and sometimes ambiguous environment
- Strong computer skills, including proficiency in Microsoft Office
- Excellent attention to detail and strong documentation skills
- Outstanding verbal and written communication skills
- Strong organizational and interpersonal skills
- Exceptional problem-solving abilities
- Bachelor's degree in accounting or similar field or relevant experience in Investment Management, Insurance, FinTech, Investment Accounting, Financial Services, or Investment Operations
- 5+ years of experience